Information Technologies

Information Technologies is an internal service division providing “on demand” services and support to citywide staff in areas such as:

  • General requests regarding 
    • Applications systems
    • Data
    • Tools
  • Hardware and software acquisition
  • Help desk support
  • Problem resolution / coordination
  • Research, and assistance
  • System and security administration
  • Telecommunication and mail processing services

Network / Desktop Services

Plans and administers a production computing environment that offers security, reliability, availability, and performance. Desktop support is provided for all employees and to public access areas at the library, computer labs, and resource centers.

Application Services

Develops and maintains business applications integrated with the production environment, in accordance with the city’s priorities. Provides a mandatory cyber-security training platform for employees.

Telecommunications

Supports and configures over 1000 telephone extensions and lines; provides voice mail and messaging services; provides coordination of cable TV and long distance services; provides installation, diagnostic, and repair services for voice and data communications.

Television & Streaming Media Services

Supports and maintains the City's PEG channel (Comcast channel 77) infrastructure including scheduling and creating broadcast content as well as simulcasting the PEG channel over the Internet. The Information Technologies Division is also responsible for creating archived video and audio for playback on the City's website.

Technical Support for Electronic Sign Boards

The Information Technologies division provides technical services to support the City's two electronic sign boards (Marquees).

Limited AV Support

Provides limited audio visual support for the equipment located in the Commission Chambers located on the 2nd floor of City Hall. Coordinates with technical vendors for repairs and replacements of AV equipment.

Mail Processing & Distribution

Provides centralized sorting and distribution of all city correspondence. Retrieve and deliver all mailings to and from two local Post Office Branches. Track departmental usage, ensure compliance with postal regulations and prepare daily outgoing mail in accordance with specifications of outside mail processing center.

Copy / Print Center

A centralized location provides access for all city staff to high-speed, digital, multi-functional copy/print/scanning devices for both black/white and color laser production jobs. Information Technologies staff provides training and assistance as needed.