▼

NMB Water - Boil Water Advisories

Show All Answers

1. Boil Water Advisories

Precautionary Boil Water Notices – Frequently Asked Questions

▼

AMR Meter Replacements

Show All Answers

1. How do Advanced Metering Infrastructure (AMI) meters work?

With the new advanced metering infrastructure (AMI) meters, water consumption information will be collected wirelessly over a secure radio frequency by the water utility. Since AMI meters collect water consumption information around the clock, customers will have the convenience of checking their current water use any time through a secure website. With this knowledge, they will be able to adjust their consumption habits, and/or identify leaks before the bill arrives. AMI meters will not transmit any personal information or interfere with electronic or medical devices.

2. Can the endpoint be recharged with solar so it can keep going?

The endpoints are not designed to be recharged with solar power. The sealed batteries will provide sufficient power for up to 20 years.

3. Does this mean utility crews will no longer need to access my yard?

No, your yard has a utility easement which gives the Utilities the right to access their infrastructure. One of the goals of the AMI program is to reduce the number of times we need to access your yard, but our crews and contractors will still need to access the water infrastructure from time to time.

4. How long is a water meter expected to last?

Water meters can last decades, however, accuracy always declines regardless of the water meter brand. Water meters slow down as they get older. North Miami Beach complies with industry standards which encourage water utilities to replace meters every 10 years.

5. How long will the endpoint battery last?

The battery has a life expectancy of 20 years based on hourly readings.

6. What is an endpoint?

An endpoint is device transmitting meter reading information to a secure network.

7. Will the batteries leak?

They are sealed batteries, approximately the size of two AA-sized batteries.

8. Does this mean my bill will be increasing?

Not necessarily, the new meters will simply record water consumption more accurately. In some cases a customer may see a water bill increase, which would be an indication that the old meter was under-reporting usage. The new AMI meters will ensure accuracy for all the water service customers in the North Miami Beach Water Utility distribution system from this point forward.

9. Is there any special care or maintenance that I need to do to my new meter?

No, your new meter does not require any maintenance by the homeowner. As before, the North Miami Beach water utility will take care of all maintenance.

10. My meter has already been upgraded. Why are meter readers still coming to read them?

It will take a full year to get the entire Fixed Network infrastructure in place to enable the collection of the wireless reads. In the meantime, meter readers will still need to come read your meter each billing cycle.

11. I still have questions, where can I get additional information?

The water utility is working with Pedal Valves, Inc. to answer any questions as thoroughly as possible.

Contact phone numbers are listed below:

North Miami Beach Water Utility Neighborhood Coordinator: 

• Phone: 305-919-3756

Pedal Valves, Inc.: 

• Phone: 786-763-3154

▼

Business Tax Receipts

Show All Answers

1. Is location properly zoned?

Another important step is ensuring that the proposed location for the business is in a zoning district where the type of business is permitted. We encourage you to check whether the property is zoned for your type of business. Please contact our Community Development Department at 305-948-2966 or schedule an appointment to meet with our knowledgeable staff members. This will not only assure that the use is permitted but will also assist in expediting your process.

2. Does occupancy meet Florida Building Code?

Lastly, the building in which the business will be located must be in compliance with the Florida Building Code as it relates to a change of occupancy. Certain types of occupancy, for example, restaurants, can only go into structures that comply with the code for restaurants. For more information, contact the Building Division at 305-948-2965. Our Building Division reserves the right to inspect all properties pertaining to a completed Business Tax Receipt application. An approval from Miami-Dade County Resources Management (DERM) may be required for Building Division approval of your Business Tax Receipt application. For more information in regards to DERM please visit the Miami-Dade Environment website.

3. Who is required to have a BTR?

All businesses and professionals operating in the city will be required to obtain a BTR.

4. How long will it take to obtain my license and what are the costs associated with obtaining a BTR.

Normally it will take between 1 to 2 weeks if all documentation is submitted by the applicant that is required at time of issuance.  All costs are based on the type of business and how it will operate.  A fee schedule is available on our web @ citynmb.com.

5. What documentation will be needed at time filing?

Depending on the filing you may be required to submit some or all of the following: Corporation, D/B/A, State Licensing, etc.

6. When do I need a fire inspection?

For those businesses that have hazardous or flammable materials, schools/daycares, churches, apartments, and or any establishments that have a large number of individuals congregating at any given time will be required to obtain a Life & Safety Fire Inspection by Miami Dade County Fire Department (786) 331-4800.

7. Will an inspections be required?

All new & transfers will be required to have a Building Inspection unless specified by the Building Official, with the exception of the professionals. 

8. Will we need a Certificate of Use?

No, this is part of the BTR process when your application is submitted for departmental approval.

9. Is the application process and license fee required on a yearly basis?

The application process will only be required at the initial time of fling, unless there has been a change to the business.  License fees will be due by September 30th on a yearly basis of the corresponding year.

10. Can I register multiple businesses from one location?

Yes, as long as the use is permitted by the Zoning Department.

11. Are there uses that are not permitted in certain locations?

Yes, it is always a good idea to verify with the Zoning Department prior to submittal of your application.

12. Do you issue temporary Business Tax Receipts?

No, licenses are issued for a one year period starting October 1st through September 30th.

▼

City Attorney

Show All Answers

1. Can the City Attorney represent me in a private matter?

The City Attorney’s Office only provides legal advice to the City and City officials in
accordance with the City’s Charter. The City Attorney’s Office cannot represent
members of the public.

2. I have a legal question/problem, who can I speak to?

You may call Miami-Dade Legal Aid at 305-579-5733 or visit their website at www.legalaid.org or call Broward Legal Aid at 954-765-8950 or visit their website at http://www.browardlegalaid.org/ 

3. How do I report an injury caused on City property or by a city vehicle?

Please contact the Risk Management Department at 305-787-6022. 

4. How do I file a claim against the City?

Please contact the Risk Management Department at 305-787-6022.

5. How do I correct a code violation?

Please visit the North Miami Beach Code Compliance Department.

6. Where should I make a complaint against a City Department?

You may contact the Department Director or the City Manager’s Office at 305-948-2900.

7. I need a building permit from the City of North Miami Beach

Visit the City of North Miami Beach Building Department located at 17050 NE 19th Avenue, 1st Floor, SE Corner, North Miami Beach, Florida 33162 or call 305-948-948-2965.

8. I am trying to get a claim of lien resolved prior to buying a property. How can I get information regarding a specific property?

Please contact our customer service department at 305-948-2960.

9. Where do I report alleged ethical or criminal wrongdoing by a city employee or city vendor?

• Ethics Commission
• State Attorney's Office
• Federal Bureau of Investigation

10. Where do I report election law violations?

• State Attorney's Office
• Florida Department of State Division of Elections
• Ethics Commission

▼

City Clerk - Lobbyist Registration

Show All Answers

1. Who is a Lobbyist?

An individual, corporation, partnership, or other legal entity employed or retained, whether paid or not, by a principal who seeks to encourage the approval, disapproval, adoption, repeal, passage, defeat, or modifications of (a) any ordinance, resolution, action or decision of any elected official or City Commission; (b) any action, decision, recommendation, any city board or committee, including but not limited to Quasi-Judicial, Advisory Board, Trust, Authority, or Commission.

2. Who is not a Lobbyist?

Exceptions to registration – not required to register:

1. Any public official or city staff discussing matters relevant to their official duties
2. Any person (citizen/resident) who only appears in his individual capacity for the purpose of self-representation without compensation or reimbursement, whether direct or indirect, to express support of or opposition to any item, including but not limited to those who are member or homeowner or neighborhood associations
3. Any person who must appear or is requested to appear before the City Commission, City Board, Committee, or any member thereof, or the City Manager or city staff in a quasi-judicial proceeding or any agent, attorney, officer or employee of such person
4. Any person under contract with the City who communicates with any public official or city staff regarding issues related only to the performance of their services under contract
5. Any person who has been designated and is so recognized by the city as a representative of a collective bargaining unit composed of city employees, foreign dignitary appearing in his/her official capacity, a person who owns, publishes or is employed by a newspaper, periodical, radio station, or other bonafide news media a person who merely appears before, the Mayor, City Commission, City Board or Committee, the City Manager or city staff in an individual capacity for the purpose of self-representation
6. Any non-profit community based organization seeking grant services and/or grant funding from the city
7. Non-bid vendors making initial “sales” presentations to city administration

3. What is an Expenditure?

A payment distribution, loan, advance, reimbursement, deposit, or  anything of value made by a lobbyist or principal paid or provided  directly or indirectly to or for the benefit of any elected official or  employee of the City for the purpose of lobbying.

4. Who is a Principal?

The person that has employed or retained the services of a lobbyist.

5. Who is a Person?

Any individual, corporation, partnership or other legal entity or an agent or employee thereof.

6. What is the Lobbyist Registration Procedure?

All lobbyists (every person required to so register) shall, before engaging in lobbying activities:

1. Register with the City Clerk
2. Register on a form prepared by the City Clerk
3. State under oath the name and business address of the registrant the name and business address of each principal which has employed or retained the registrant to lobby the specific issue for which he/she has been employed or retained to lobby and the existence of any direct or indirect business association, partnership, or financial relationship with any employee of the City of North Miami Beach
4. Any change to any information originally filed shall require that he/she file an amendment to the registration forms. He/she has a continuing duty to supply information and amend the forms filed through the period for which the lobbying occurs.  For each separate principal/even/occurrence or representation, an additional disclosure form shall be filed

7. What are the penalties for Lobbyists who violate the City of North Miami Beach Ordinance?

Once the Office of the City Clerk has been notified of a failure to comply with registration requirements, he may administratively double the (late) registration fee and register the lobbyist.  If any further action is deemed necessary, as determined by the Mayor and Commission, they may set additional fines, reprimand, suspend or prohibit the lobbyist from lobbying before the City Commission, a City Board, a City Committee, or members thereof, for a period not to exceed 2 years.

8. What if I have additional questions?

Should you have any additional questions regarding the registration and reporting requirements which are applicable to you, you may contact:

Jose Arrojo, Executive Director
Miami-Dade County Commission on Ethics and Public Trust
19 West Flagler Street
Suite 207
Miami, FL 33130
Phone: 305-579-2594
Fax: 305-579-0273

▼

Community Emergency Response Team

Show All Answers

1. What is a CERT?

A "CERT" is a group of people that is organized and receives special training for the purpose of enhancing their ability to recognize, respond to, and recover from a major emergency or disaster situation.

CERT is organized under the leadership of the fire protection or law enforcement authority having jurisdiction on the area where the CERT will operate.

CERT members are trained by Fire Department and/or Police Department certified officers in areas that will help the citizens take care of themselves and others should the need arise, during a major emergency or disaster.

As an organized team, CERT provides a valuable support function to the professional emergency responder whose arrival might be delayed due to the nature and/or scope of the event.

When a major emergency overwhelms normally available resources, response delays of hours or even days may occur; someone with "basic skills training" should be able to immediately assist those in distress.

2. What substantiates the need for CERT?

Various reports of "Lessons Learned" from different disasters including the more recent weather emergencies throughout the States of Florida, Mississippi and Louisiana.

3. What part do the team members play?

• Properly trained, they would:
• Be better prepared to deal with events that might otherwise seem overwhelming.
• Recognize the potential hazards associated with a particular type of event and take appropriate action.
• Take steps to get to safety and/or help others to do so in a more organized fashion.
• Assume a leadership role with those who are not trained to deal with the event.
• Administer first aid and/or triage techniques.
• Identify, Organize, and Utilize Available Resources.
• Perform needs assessment, document and communicate to local authorities.
• Assist others with the emotional distress, associated with major emergencies and disaster conditions.
• Allow better allocation of emergency resources by being more capable of "sizing-up" a situation and properly advising emergency responders.

4. Where do we find team members?

Neighborhoods/Homeowners' Associations:

• Graduates of the Citizens Fire and Police Academies
• City and County Employees
• High Rise Apartments and Office Buildings
• The Hotel/Motel Industry
• Businesses/Civic Groups
• Schools/Churches/Hospitals/Retirement Communities and Homes for the Elderly
• Anywhere People Live, Work or Interact

5. How will members of the team be trained?

The members of the CERT may be trained in the following areas depending on the current needs of the department:

• Traffic Direction Techniques.
• Disaster Preparedness and hazard vulnerability analysis
• Basic fire suppression
• Medical Treatment strategies for life-threatening conditions
• Principles of triage, patient assessment and stabilization
• Search and rescue priorities, resources, techniques, and limitations
• CERT strategies, tactics, and documentation
• Post-Disaster emotional environment
• Incident Command/Management and team organization
• CPR/First Aid.

Training will be conducted in phases over a period of time on an as needed basis.

6. Is it practical to train people just for disasters?

Disaster is typically considered an event that causes injury, loss of life, and widespread damage. It almost always causes local resources to be overwhelmed by the magnitude of the crisis.

In our daily lives, citizens unable to help others make up one of the principal elements that will overwhelm the emergency responders and their resources and will ultimately enhance the intensity of the disaster at a personal and professional level.

• Not knowing what to do if a home is damaged.
• Inability to implement and perform basic shock treatment techniques.
• Inability to effectively prepare before a disaster and inability to recognize and identify basic danger signs in an area or in a situation after a major disaster

Citizens trained in the manner proposed should be able to deal more effectively with daily emergencies so they won't create that personal disaster or the professional disaster that could otherwise be the situation; and they can advise responders of the pre-emptive steps that have been taken.

7. Do they really work as a team?

The "Team," in its most general sense, would refer to the group of citizens that seek training and share a common interest in becoming more aware of the problems and solutions that may affect them, their families, and their neighborhood.

Students attend the class in "teams" in order to experience the camaraderie that is associated with a group of people that organize to accomplish goals together.

The graduate of this course is encouraged to go back to their neighborhood and garner the interest necessary to form "neighborhood teams" that can prepare for and respond to each other's needs in the event of an impending or actual emergency situation.

Neighborhood Watch is a Team based concept that has neighbors watching out for neighbors.

The CERT Program adds a new dimension to this concept and gives participants the skills and learning bank that allows them to deal with many of the problems that can affect a community.

"Teams" are people working toward a common goal or cause.

8. How are teams formed?

1. The graduate of the CERT Program is made aware of the problems that they could face during a major emergency. They share this information with friends in their neighborhood.
2. As these friends learn of the availability of information that could enhance their family's safety, interest in certain areas of personal preference or potential expertise emerges.
3. People will seek new knowledge in areas that they find of interest or that they are capable of performing. Some people are good at "hands-on" tasks; others feel comfortable with leadership, support or documentation duties.
4. The American public enjoys a challenge, especially a challenge that makes them feel philanthropic, or gives them a feeling of the "right to belong" to the community where they live.
5. As the interest in this "new challenge" grows, so do the number of people that want to belong to this "New Team" that is emerging in their neighborhood.
6. Leaders are appointed, tasks are assigned, and training is scheduled so that everybody feels better about their ability to be prepared; and be a part of the "Team."

9. Is anybody else doing this?

Many cities around the country have implemented this program to help their citizens’ deal more effectively with disaster.

if you are interested in becoming a member of our CERT or have any questions about our program, please call us at 305-948-2955 or complete and submit the form below. One of our officers will contact you in the near future to discuss our program.

A formal application must be completed to become a member of our CERT. Successfully completing a background investigation is also required.

You must fill in either a phone number or email address for us to contact you.

▼

Community Policing

Show All Answers

1. What is Community Policing?

Partnership

Effective community policing has a positive impact on reducing neighborhood crime, helping to reduce fear of crime and enhancing the quality of life in the community. It accomplishes these things by combining the efforts and resources of the police, local government and community members.

An Idea for the Times

Community policing is a collaborative effort between the police and the community that identifies problems of crime and disorder and involves all elements of the community in the search for solutions to these problems. It is founded on close, mutually beneficial ties between police and community members.

Community policing offers a way for law enforcement to help re-energize our communities. Developing strong, self-sufficient communities is an essential step in creating an atmosphere in which serious crime will not flourish.

A Practical Approach to Problems

Community policing seeks the input and talents of all members of the community in the effort to safeguard our neighborhoods.

Community policing is being advocated by leaders at the highest levels of government. It has even been suggested that community policing can play a primary role in directing the way government services are provided at the community level.

Getting Back to the People

At the center of community policing are three essential and complementary core components: community partnership, problem solving and change management.

Community partnership recognizes the value of bringing the people back into the policing process. All elements of society must pull together as never before if we are to deal effectively with the unacceptable level of crime claiming our neighborhoods.

Problem solving identifies the specific concerns that community members feel are most threatening to their safety and well-being. These areas of concern then become priorities for joint police-community interventions.

Change management requires a clear recognition that forging community policing partnerships and implementing problem-solving activities will necessitate changes in the organizational structure of policing. Properly managed change involves a recognition of the need for change, the communication of a clear vision that change is possible, the identification of the concrete steps needed for positive change to occur, the development of an understanding of the benefits of change, as well as the creation of an organization-wide commitment to change.

2. What makes Community Policing Different?

Law enforcement has long recognized the need for cooperation with the community it serves. Officers speak to neighborhood groups, participate in business and civic events, consult with social agencies and take part in education programs for school children. Foot, bike and horse patrols bring police closer to the community.

More Effective Ways to Solve Ongoing Problems

Law enforcement leaders seeking innovative ways to enhance performance and maximize resources have struck a responsive chord across the nation with a variety of community policing initiatives. Government and community leaders are increasingly cognizant that they must accept a share of the responsibility for problems caused by lapses in many areas of society. Police have long borne a disproportionate share of this burden.

Renewed Emphasis on Crime Prevention

Law enforcement is looking to enhance its tough stance on crime with renewed focus on strategies that help prevent crime, reduce fear of crime and improve the quality of life in neighborhoods. This requires an intimate knowledge of the community.

Policing concepts currently in vogue have tended to isolate officers from the communities they serve which can hamper crime-control efforts. Community policing allows law enforcement to get back to the principles upon which it was founded, to integrate itself once again into the fabric of the community so that the people come to the police for counsel and help before a serious problem arises, not after the fact.

3. How Does Community Policing Work?

Expanded Policing Goals

Crime prevention takes on renewed importance in community policing as the police and the community become partners in addressing problems of disorder and neglect that can breed serious crime. As links between the police and the community are strengthened over time, the partnership is better able to pinpoint and mitigate the underlying causes of crime.

Community Policing Relies on Active Community Involvement

Community policing recognizes that community involvement gives new dimension to crime- control activities. While police continue to handle crime fighting and law enforcement responsibilities, the police and community work together to modify conditions that can encourage criminal behavior. The resources available within communities allow for an expanded focus on crime-prevention activities.

Police Services Delivered Through the Neighborhood Patrol Officer

Patrol officers are the primary providers of police services in community policing efforts. They handle the daily policing needs of the community. The entire police organization backs the efforts of the neighborhood officers.

Effective community policing depends on optimizing contact between patrol officers and community members so that the officer develops an intimate knowledge of the day-to-day workings of the community and becomes a familiar figure to community members.

Trust Is the Heart

Establishing and maintaining mutual trust is the central goal of community partnership. Trust will give the police greater access to valuable information that can lead to the prevention of and solution of crimes. It will also engender support for police activities and provide a basis for a productive working relationship with the community that will find solutions to local problems.

Given the current climate of distrust in many of our communities, sheriffs and police chiefs and their officers will need to make a concerted effort to forge bonds of understanding and cooperation with community members. Building trust will require ongoing effort, but it is essential to effective community policing.

Long-Term Commitment Needed

Community policing does not offer a quick fix. It requires a long-term commitment by police to work with community members to reach mutually agreed-upon goals. Forming lasting partnerships to eradicate the underlying causes of crime will take effort, time and patience on the part of all involved.

Wide-Ranging Benefits

Law enforcement is finding that in addition to bringing police closer to the people, community policing offers a myriad of other benefits. Making effective use of the talents and resources available within communities will help extend severely strained police resources. As police interaction with the community becomes more positive, productive partnerships will be formed, leading to greater satisfaction with police services and increased job satisfaction among officers. Reduced levels of crime will allow more police resources to be allocated to services that have the greatest impact on the quality of community life.

4. How Do We Get Started?

Understand Community Policing

Ideally, members of a community desiring a transition to community policing have a basic understanding of the philosophy underlying it and the strategies required to make it work. There is no single recipe for successful community policing implementation. The appropriate implementation strategy will depend, in part, on conditions within your law enforcement agency and your community. However, common to all community policing strategies are the three core components of problem solving, community partnership and change management. The basic requirements of these components are communication, cooperation, coordination, collaboration and change. Getting started requires a commitment to this community policing strategy.

Talk About It

Communication is the foundation for cooperation, coordination, collaboration and change. It is important to start communication early in the community policing implementation process.

If you are a civilian, contact the North Miami Beach Police Department to discuss its community policing efforts. Ask them how you, as a member of the community, can assist them in addressing the problems of concern to you in your neighborhood.

Community Policing Unit - Neighborhhod Map

▼

CP Training

Show All Answers

1. How long does training last?

2 hours 

2. Will I receive a certification?

No. 

3. Who is my Trainer?

CP Training

▼

Disabled Services - Service Animals

Show All Answers

1. What are the laws that apply to my business?

Under the Americans with Disabilities Act (ADA), privately owned businesses that serve the public, such as restaurants, hotels, retail stores, taxicabs, theaters, concert halls, and sports facilities, are prohibited from discriminating against individuals with disabilities. The ADA requires these businesses to allow people with disabilities to bring their service animals onto business premises in whatever areas customers are generally allowed.

2. What is a service animal?

The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. If they meet this definition, animals are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government.

Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or herself. "Seeing eye dogs" are one type of service animal, used by some individuals who are blind. This is the type of service animal with which most people are familiar. But there are service animals that assist persons with other kinds of disabilities in their day-to-day activities. Some examples include:

• Alerting persons with hearing impairments to sounds
• Assisting persons with mobility impairments with balance
• Pulling wheelchairs or carrying and picking up things for persons with mobility impairments
• A service animal is not a pet

3. How can I tell if an animal is really a service animal and not just a pet?

Some, but not all, service animals wear special collars and harnesses. Some, but not all, are licensed or certified and have identification papers. If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability. However, an individual who is going to a restaurant or theater is not likely to be carrying documentation of his or her medical condition or disability. Therefore, such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability.

4. What must I do when an individual with a service animal comes to my business?

The service animal must be permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed to go. An individual with a service animal may not be segregated from other customers.

5. I have always had a clearly posted "no pets" policy at my establishment. Do I still have to allow service animals in?

Yes. A service animal is not a pet. The ADA requires you to modify your "no pets" policy to allow the use of a service animal by a person with a disability. This does not mean you must abandon your "no pets" policy altogether but simply that you must make an exception to your general rule for service animals.

6. My county health department has told me that only a seeing eye or guide dog has to be admitted. If I follow those regulations, am I violating the ADA?

Yes, if you refuse to admit any other type of service animal on the basis of local health department regulations or other state or local laws. The ADA provides greater protection for individuals with disabilities and so it takes priority over the local or state laws or regulations.

7. Can I charge a maintenance or cleaning fee for customers who bring service animals into my business?

No. Neither a deposit nor a surcharge may be imposed on an individual with a disability as a condition to allowing a service animal to accompany the individual with a disability, even if deposits are routinely required for pets. However, a public accommodation may charge its customers with disabilities if a service animal causes damage so long as it is the regular practice of the entity to charge non-disabled customers for the same types of damages. For example, a hotel can charge a guest with a disability for the cost of repairing or cleaning furniture damaged by a service animal if it is the hotel's policy to charge when non-disabled guests cause such damage.

8. I operate a private taxicab and I don't want animals in my taxi? Am I violating the ADA if I refuse to pick up someone with a service animal?

Yes. Taxicab companies may not refuse to provide services to individuals with disabilities. Private taxicab companies are also prohibited from charging higher fares or fees for transporting individuals with disabilities and their service animals than they charge to other persons for the same or equivalent service.

9. Am I responsible for the animal while the person with a disability is in my business?

No. The care or supervision of a service animal is solely the responsibility of his or her owner. You are not required to provide care or food or a special location for the animal.

10. What if a service animal barks or growls at other people, or otherwise acts out of control?

You may exclude any animal, including a service animal, from your facility when that animal's behavior poses a direct threat to the health or safety of others. For example, any service animal that displays vicious behavior towards other guests or customers may be excluded. You may not make assumptions, however, about how a particular animal is likely to behave based on your past experience with other animals. Each situation must be considered individually.

Although a public accommodation may exclude any service animal that is out of control, it should give the individual with a disability who uses the service animal the option of continuing to enjoy its goods and services without having the service animal on the premises.

11. Can I exclude an animal that doesn't really seem dangerous but is disruptive to my business?

There may be a few circumstances when a public accommodation is not required to accommodate a service animal-that is, when doing so would result in a fundamental alteration to the nature of the business. Generally, this is not likely to occur in restaurants, hotels, retail stores, theaters, concert halls, and sports facilities. But when it does, for example, when a dog barks during a movie, the animal can be excluded.

If you have further questions about service animals or other requirements of the ADA, you may call the U.S. Department of Justice's toll-free ADA Information Line at 800-514-0301 (voice) or 800-514-0383 (TDD).

▼

eBooks

Show All Answers

1. How can I return an e-book or audiobook early (before the checkout period ends)?

You can return OverDrive audiobooks early, using the OverDrive Media Console app (version 2.4 or later) for iPhone / iPad, Android, Blackberry, and Windows 7.

2. When I try to transfer a WMA audiobook from OverDrive to my iPhone, iPod touch, or iPad I get the message "Some of the items in the iTunes library were not copied..." What should I do?

If you're unable to transfer WMA Audiobooks to your iOS 5 device using OverDrive Media Console for Windows, please download and install the latest version of OverDrive Media Console (version 3.2.0.6 or newer) and the latest version of iTunes (version 10.5.1 or newer) and try again.

3. I accidentally downloaded the wrong format for my device, what should I do?

Unfortunately, we're unable to change the format of a checked out title or title placed on hold. If you have checked out and downloaded the wrong format, you may return the book early which will open a checkout slot in your OverDrive account and enable you to check out and download the correct format of that title if it's available.

4. I'm a reciprocal borrower, can I check out e-books and downloadable audiobooks?

The OverDrive service is reserved for resident card holders of North Miami Beach. If you are not a resident card holder of North Miami Beach and would like to use the OverDrive service, you may be interested in applying for a fee card with the North Miami Beach Public Library.

5. Why is my account blocked from using OverDrive?

There are several reasons why you may be unable to use your library card to sign in to OverDrive:

• You are a reciprocal borrower.
• You have too many fines on your account.
• Your library card has expired.
• Scheduled maintenance or technical difficulties occasionally impact access to OverDrive's services.

▼

Finance Department

Show All Answers

1. What is the city’s Adopted Budget?

Budgeting is one of the most important activities undertaken by governments. The annual Adopted Budget is a plan of financial operation that includes estimates of proposed expenditures and the proposed means of financing them during a fiscal year. The budget serves as the primary tool in allocating financial resources to programs and services. The budget should serve as a means for policy implementation, as a communication device, and as a benchmark for performance and financial management. Because of its importance, a budget process that involves all stakeholders - elected officials, citizen's groups, business leaders and governmental administrators and employees will lead to a more efficient and accepted government.

Section 166.241, Florida Statutes provides specific requirements to which municipalities must comply with regard to budgets and budget amendments. The Statute requires that budgets are balanced and adopted annually; the adoption must be by resolution or ordinance, unless otherwise specified by Charter. It also includes provisions relating to the methods and timing of budget amendments.

2. What is a Fiscal Year?

A fiscal year, abbreviated as “FY,” is the annual period applicable to the annual operating budget. Different governmental agencies, i.e., federal, state, county, and municipal, may have a different beginning date and ending date for their respective fiscal years.

• The City of North Miami Beach's fiscal year runs from October 1 of the present year through September 30 of the following year.
• Miami-Dade County’s fiscal year runs from October 1 of the present year through September 30 of the following year.
• The federal fiscal year runs from October 1 of the present year through September 30 of the following year.
• The State of Florida’s fiscal year runs from July 1 of the present year through June 30 of the following year.
• The Miami-Dade County Public School's fiscal year runs from July 1 of the present year through June 30 of the following year.

3. What is an ad valorem tax?

An ad valorem tax (Latin for "according to value") is a tax based on the value of real estate or personal property.

Also referred to as property tax, the "ad valorem tax" is what an owner of real estate or other property pays on the value of the property being taxed. The Miami-Dade County Property Appraiser is charged with determining the value of all property within the county for tax purposes.

Ad valorem taxes are an important revenue source for a municipality's General Fund Operating Budget.

4. What does a North Miami Beach property owner pay in taxes?

Property owners pay taxes to many taxing authorities in addition to the City of North of Miami Beach. For each tax dollar in ad-valorem taxes, these are the taxing authorities paid:

2019 Tax Roll	Tax Amount
Miami-Dade Schools	$0.31
City of North Miami Beach	$0.32
Miami-Dade County	$0.34
Regional Agencies	$0.01
Children’s Trust	$0.02
Your Tax Dollar	$1.00

5. What is a mill?

One mill is the equivalent of $1 of property taxes per $1,000 of taxable value. Taxable value is defined as the assessed value of property minus the amount of any applicable exemptions provided by the Florida Statutes or the Florida Constitution.

6. What is the millage rate?

The millage rate, also referred to as the ad valorem tax rate, or the property tax rate, refers to the number of mills assessed per thousand dollars or the levy per thousand dollars of taxable value of real property. Each taxing authority establishes its own millage rate. 

The millage rate for a North Miami Beach taxpayer is typically only 31% of the total millage paid to all taxing authorities. View a historical list of past millage rates since Fiscal Year 2001 (PDF).

7. How many full-time employees work for the City?

The Adopted FY 2022 Operating Budget provides for 455 full-time positions which represents a net increase of 5 positions from the Adopted FY 2021 Operating Budget.

8. For purposes of the City’s budget, what does debt mean?

Debt is defined as an obligation resulting from the borrowing of money or from the purchase of goods and services. Debt instruments used by the City may include general obligation bonds, special obligation bonds, bond anticipation notes, and tax anticipation notes all of which must be approved by the City Commission before issuance. Additionally, a general obligation bond must be approved by a majority of the residents of the City qualified to vote and voting in an election; hence, the term “voted debt.”

9. What does debt service mean?

Debt service encompasses the payment of principal and interest related to long-term borrowing and, for purposes of the annual budget, is calculated on an annual basis over the term or life of the debt.

10. What is a fund?

As used in governmental accounting, a fund may be defined as a fiscal and accounting entity which is comprised of a self-balancing set of accounts which reflect all assets, liabilities, equity, revenue, and expenses necessary to disclose the financial position and the results of operations.

11. What is an Enterprise Fund?

An Enterprise Fund is the type of fund used to account for operations which provide services to the general public similar to a private business enterprise in nature. The intent is that the fees charged to users of a particular service cover all costs of providing that service. Examples of enterprise funds in the City include the:

• Building Permit Fund
• Solid Waste Fund
• Stormwater Utility Fund
• Water and Sewer Utility Funds

12. What is a Self-Insurance Fund?

A Self-Insurance Fund provides a central risk financing mechanism and self-insurance reserve for the payment of claims relating to workers’ compensation and general liability. The City has two separate Self-Insurance Funds: Worker's Compensation and Liability. They are administered by the Risk Management section of Human Resources. Activities of these funds include retaining third party administrators, obtaining third party property insurance coverage and securing claims management services.

13. What is the Capital Improvement Program (CIP)?

The Capital Improvement Program, “CIP,” is a compilation of the various proposed capital projects planned over a specified five-year planning period. The program also incorporates and specifies the resources estimated to be available for programming as well as the costs involved for each individual, proposed capital project. Given the fact that the CIP is a planning document, typically only the current fiscal year’s funding allocations have been approved by the City Commission for expenditure.

14. What is a capital project?

A capital improvement project is defined as the major construction, expansion, purchase, or major repair or replacement of buildings, utility systems, streets, or other physical structures or property, which requires the expenditure of $10,000 or more and has an expected life or useful life of at least five years.

15. What does GAAP and GASB stand for?

• GAAP - Generally Accepted Accounting Principles
• GASB - Governmental Accounting Standards Board, the rule-making authority for state and local governments.

16. What is a CAFR?

CAFR - Comprehensive Annual Financial Report

The Comprehensive Annual Financial Report is prepared in conformity with accounting principles generally accepted in the United States (GAAP) and audited in accordance with generally accepted auditing standards and government auditing standards by a firm of licensed certified public accountants. The objectives of financial reporting are to:

1. Fulfill a government’s duty to be publicly accountable to its constituents
2. Evaluate operating results for the year
3. Assess the level of services provided
4. Assess the entity's financial position
5. Disclose restrictions and risk or potential loss of revenue sources

The Comprehensive Annual Financial Report is released in late spring, or early summer, after completion of the annual audit. CAFRs are available online since fiscal year 2003.

▼

Footer FAQs

Show All Answers

1. When is city hall open?

Monday through Friday, 8 a.m. to 5 p.m., except for federal holidays.

2. Where can I find information about Water, Sewer, or Sanitation Services?

Visit our Utility Services page for more information regarding your utility services, such as where to open an account, pay your bill, or for any other questions.

3. Do I still pay for trash service if no one is living in the house?

Yes. Garbage pickups are done twice a week regardless of occupancy. Even a vacant home may need to have yard work done and debris placed out for pickup.

4. How do I get rid of the abandoned shopping cart in my yard?

Call our Public Service's Operations Center to arrange a pickup at 305-948-2936. They will return it to its proper owner.

5. Where can I get a marriage license?

The nearest location is:

North Dade Justice Center
15555 Biscayne Boulevard

Phone: 305-275-1155
Hours: Monday through Friday, 8 a.m. to 4 p.m.

Check the requirements at the Miami-Dade County Clerk of Courts website.

6. Where can I obtain a copy of my birth certificate?

If you were born in Miami-Dade County, FL:

• Apply Online for certificates issued by the Miami-Dade County Health Department.
• Apply in person at three walk-in locations around the County.

If you were born anywhere else in the United States, please visit the VitalCheck website, a certified source for government vital records, including birth, death, marriage and divorce certificates.

7. Where can I get a passport?

You can apply at your nearest Post Office. For a list of other office locations nearest to you, visit the U.S. Department of State, Bureau of Consular Affairs, Office of Passport Services. You can also check out the U.S. Passport Service Guide for Miami.

8. Where do I file for Homestead Exemptions?

The deadline for filing for exemptions is March 1st. Exemption forms are available from the Miami-Dade County Property Appraiser's Office.

9. When are council meetings scheduled?

Normally, the first and third Tuesday of each month, but you can also check the Calendar of Events for specific meeting dates/times.

10. Where can I report a broken link found on this website?

We'd appreciate it if you discover any links on our website that are broken so that we may fix them. Please send an email to the Webmaster.

▼

Gangs

Show All Answers

1. What is Graffiti?

It is one possible indication of gang activity in your area. Gang graffiti is different than other graffiti, and it takes an educated individual to "read" it. Through graffiti, gangs give notice of their presence and activity. The graffiti can range from individual members' names to symbols, such as a painted crown. Graffiti is how gangs communicate and tell others that the area is visited by a particular gang.

2. What should I do if I see graffiti?

Notify your local law enforcement agency so that they can photograph it. This enables law enforcement to monitor gang activity. If you live in North Miami Beach, notify the North Miami Beach Police Department by calling 305-948-2940.

3. How can I tell if my child is in a gang?

Be aware of the friends with whom your child associates. What kind of clothing does your child wear? Is a particular color or piece of clothing always part of what he or she wears? Does he or she have graffiti on their school book covers?

4. What should I do if I think my child is in a gang or about to join a gang? What if my child is the victim of gang intimidation?

Notify your local law enforcement agency. If you live in North Miami Beach, notify the North Miami Beach Police Department by calling 305-949-5500 and ask for someone to speak to you and your child. School Resource Officers and Dare/Great Officers are also available to assist you by calling 305-948-2956.

5. Are gangs active in schools?

In North Miami Beach, the School Resource Officers (SROs) are trained in dealing with gangs. They are aware of the kids who belong to gangs and monitor them while they are in school. The SROs work closely with the Gang Unit and the Community Policing Unit so that gang activity within schools is held to a minimum. Most gang activity occurs away from schools.

6. Are gangs mainly comprised of disadvantaged youths?

Gang members can come from virtually every socioeconomic level of the community. They can be from the homes of the very rich to the very poor.

7. What is the description of a gang member?

• Usually male.
• School dropout or truant; poor student who does not like school and who does not adapt well to school.
• In trouble with law enforcement.
• Does not receive adequate family attention.
• Victim of abuse or neglect, and/or parental brutality.
• Economically and/or socially deprived.
• Negative role models.
• Very street wise.
• Antisocial, aggressive, and hostile.

8. How do kids join gangs?

Kids normally join street gangs by either committing a crime or by being "jumped in." "Jumped in" is an initiation which involves other gang members beating the perspective member as a test of his or her courage and fighting ability.

9. Are gang members armed? What type of weapons do they carry?

Gang members are sometimes armed. They carry an assortment of weapons ranging from sticks and baseball bats to semi-automatic firearms.

▼

Garbage, Bulk Trash, Recycling FAQs

Show All Answers

1. What are my waste pick-up days?

To find your waste pick-up days, view the garbage routes and schedules (PDF)

2. What is acceptable household garbage?

Solid household waste consists of many items or products we use each day and throw away, like product packaging, food scraps, bottles, paper, batteries, and more. Liquid household waste includes kitchen cleaners, floor cleaning products, liquid laundry soap and detergent, cooking grease, and personal care products. Garbage must be bagged and consists of all normal household waste. Contents must fall freely from the container when dumped.

3. What is unacceptable garbage?

Yard clippings, dirt or sod, rocks, concrete, toxic materials, highly flammable materials, and construction, and remodeling debris will not be accepted.

4. Will I have residential/ commercial waste pick-up on a holiday?

There is no collection on Thanksgiving and Christmas. If either holiday falls on your collection day, your waste/recycling will be picked up during your next scheduled collection day.

5. When do I place my 96-gallon container out for collection?

Be sure to have your cart at the curb no later than 7:00 a.m. on collection day.

6. Where do I place my waste container for collection?

The preferred location for your 96-gallon container for collection is to make sure the container handle faces your house and the container is positioned at the edge of the paved traffic lane at least five feet from obstructions such as fences, lamp posts, mailboxes, or vehicles. Do not block pedestrian access.

7. What if I have alley waste collection?

Your 96-gallon alley container must be placed behind your property in the alley with the handle facing your house. The container must be placed in the alley on your pick-up day by 7:00 a.m. 

8. If my 96-gallon waste container is missing, can I get another one?

Yes. First, report it missing to the North Miami Beach Police Department by calling 305-949-5500 and obtain a case number. Then, contact Coastal Waste & Recycling at (305) 384-7649, provide your police case number, and request a new waste container. A replacement will be provided at no additional fee. 

9. Will my waste and recycling pick-up days stay the same?

Your garbage schedule will remain the same. Recycling will be collected every other week. Please reference the recycle calendar to determine your collection week. Recycling will be collected on Wednesdays. 

10. Who can I call if I have questions about service?

For any sanitation service questions, contact Coastal Waste & Recycling Customer Service at (305) 384-7649 or email nmb@coastalwasteinc.com.

11. Will I receive a discount for reduced recycling service?

Recycling costs for North Miami Beach residents were previously absorbed by the City. Residents essentially received this weekly service free of cost. Therefore, there are no costs to discount.

12. Is there an interactive map I can use to find my Bulk Trash Pick-up Day?

Yes, you may access the bulk trash pick-up schedule interactive map here 

Pro Tip: Zoom in to see what zone you are in or type in your address. Either way, you'll know your day!  

13. How do I take care of my garbage container?

The City provides each resident with a 96-gallon container. Homeowners are responsible for normal care, cleaning, and lost or stolen containers. To help reduce odor and maintain the containers cleanliness, you should bag all waste.

14. What happens to my waste container if I move?

The 96-gallon waste container and 65-gallon recycling container are assigned to the property address. Should you change residences, call NMB Customer Service at (305) 948-2960 for further instructions before moving.  

15. Before a hurricane or storm emergency, is there anything I can do to secure my waste and recycling containers? How about my bulk trash?

Bring in objects that may be blown away, such as waste and recycling bins, lawn furniture, and plants. Anchor objects that cannot be brought inside. Garbage and/or recycling bins may be tied down to prevent them from blowing away. Do not place out any bulk trash items for removal before a storm. Make sure to secure any loose items that may become airborne during a storm.

16. What is acceptable bulk trash?

Acceptable trash includes furniture, boxes, general household debris, yard clippings, leaves, trees and shrubs (cut in lengths no longer than 5 feet).

17. What is unacceptable bulk trash?

Unacceptable bulk trash includes tires, dirt or sod, concrete, toxic materials, highly flammable materials, construction, and remodeling debris as well as vehicles, motorcycles, boats, trailers, motors, and household appliances.

18. How should I stack my bulk trash?

Please stack neatly in the swale in front of your property (if you have alley pick-up, stack it neatly next to the alley on your property so the truck can pass). Do not stack trash on the sidewalk or on top of water meter boxes and keep it away from fences. The City is not responsible for damaged fences due to improper stacking. Current ordinances require that yard waste be placed in a pile separate from the trash and away from the waste bin. Yard clippings and leaves must be bagged.

19. Where do I place my bulk trash if I have an alley collection?

If you have alley collection, please stack trash behind your own property in the alley. Do not obstruct the alley or the garbage container with the trash and avoid making the pile too long (no more than 5 feet). Avoid placing the trash against the fence. The City is not responsible for damage done to your property if the trash is stacked too close. Alley bulk trash is picked-up once every month.

20. I just purchased my first home or I’m new to the area. How does trash pick-up service work in the City of North Miami Beach?

North Miami Beach trash pickup service varies by neighborhood. Some residents within the City limits receive weekly waste and bi-weekly recycling collection services by Coastal Waste & Recycling, the City’s vendor. 

21. Since I’m a commercial customer, am I allowed to reduce my service to lower my billing?

All commercial customers must maintain a basic level of service. If you have services levels beyond the basic, you can work with Coastal Waste & Recycling at (305) 384-7649 to assess your service needs.

22. My new garbage bin looks smaller than my previous bin.

The new bins are slightly different in appearance, but they offer the same amount of space as the old vendor’s bins—96 gallons.

23. How do I get rid of old appliances?

Appliances such as refrigerators, washers, dryers, stoves, microwaves, air conditioners, water heaters, etc., are prohibited in the landfill and will only be picked up by special request.  For this type of special request, contact Coastal Waste & Recycling at (305) 384-7649 to arrange and schedule a pick-up. Please note there will be an additional fee for this service.

24. As of today, I have two garbage bins from Waste Management. May I keep both?

As Coastal Waste & Recycling distributes new bins, all residential properties will receive one waste and one recycling bin. If you don’t think it will be enough for your items and you need additional bin space, please call Coastal Waste and Recycling at (305) 384-7649 or submit a request here  and make those arrangements for an additional fee.

25. Where do I place my bulk trash if I have a street or alleyway collection?

If you have a street collection, please place your bulk trash in the swale in front of your property.  If you have an alleyway collection, please place your bulk trash next to the alley on your property.  For additional questions regarding bulk trash please contact Coastal Waste & Recycling at (305) 384-7649 or email nmb@coastalwasteinc.com .

26. Are there any additional fees for bulk trash?

Only 20 cubic yard is permitted to be picked up at an individual resident at once.  20 cubic yards is defined and measured at approximately 14 feet long, 8 feet wide and 5 feet high. A Special Bulk Trash Pick up charge will be assessed for additional yards over the twenty yards allotted.  Please call Coastal Waste & Recycling at 305-384-7649 for information or to schedule the service.

27. What if my bulk trash day falls on a holiday? Will my bulk trash be picked up?

No collections will be done on Christmas or Thanksgiving.  Collection will resume on the next service day.

28. Where can I drop off trash in North Miami Beach?

North Miami Beach does not have trash drop off locations.  However, trash, i.e., bulk items, can be disposed of at the Landfill located at 21500 NW 47^th Avenue Miami, FL 33055. Open seven (7) days a week 7:00 am – 5:00 pm.

29. Does the City Recycle?

Yes, the City offers residential curbside and commercial recycling.

Recycling will be collected every other week on Wednesdays.  For recycling questions, contact Coastal Waste & Recycling Customer Service at (305) 384-7649 or email nmb@coastalwasteinc.com.

30. Where can I drop off recycling in North Miami Beach?

Recycling is becoming an intentional practice for more and more homeowners, businesses, and communities.  In North Miami Beach, there are two recycling drop off locations. One is located on 20th Avenue behind City Hall (17011 NE 19^th Avenue, North Miami Beach, FL 33162) and the second location is near Miami-Dade County Eastern Shores Rescue Station 78.

31. What can you recycle in North Miami Beach?

Recycling in North Miami Beach includes plastic bottles, cans, paper, cartons, and cardboard.  Items that are not recyclable include plastic bags, pizza boxes, and batteries. The key to recycling the right way is ensuring your items are clean and dry.  Keeping contaminants like food and liquid out of your recycling helps ensure that everything in your bin finds a second life.

32. Where can I recycle batteries and electronics in North Miami Beach?

There is no electronics recycling location within North Miami Beach. However, Miami-Dade County offers home chemical collection centers that allow residential customers to dispose of items that can otherwise potentially harm the environment, i.e., oil-based paints, pesticides, solvents, pool chemicals, electronic items (including computer monitors, televisions, personal computers, keyboards, hard drives, and printers), VCRs, audio and video equipment, communication equipment (like cellular telephones and hand-held radios), etc. Certain home chemical products are also available free of charge. For additional information, please visit  Home Chemical Collection Centers (miamidade.gov). Home Chemical Collection Centers are not for business or commercial use. Businesses must utilize a private company for this type of service.

33. How do I report a missed pickup?

Please contact Coastal Waste & Recycling Customer Service at (305) 384-7649 or complete this form.

You will receive a confirmation email after you submit your request.

34. What happens to the debris generated by a professional landscaper / gardener?

Professional landscapers / gardeners are required to haul any debris generated by their jobs. If they do not, the homeowner/resident is responsible for removing the debris. Questions regarding trees or tree removal should be directed to the Public Works Department at 305-948-2904.

35. What do I do with dead animals?

Dead animals are picked-up only on City property and must be arranged through the Public Works Department by calling 305-948-2904 during the hours of 7 a.m. to 4 p.m., Monday through Friday.

▼

Human Resources

Show All Answers

1. If hired, when am i eligible for health/dental coverage?

You are eligible for benefits on the 1st of the month following 30 days of continuous employment.

2. What types of benefits does the City of North Miami Beach offer?

The City offers a full employee benefit package including retirement, health, dental, vision and life insurance coverage. 

3. Can my application be put towards more than one job?

Applications should be submitted for each position being applied for. 

4. Do you do criminal background checks? If i have a record am i eligible to apply?

A background check is administered prior to hiring. A decision to hire will be made by the department of Human Resources based on the position to be filled, the charge and the date of incident.

5. What are your hours of operation?

The Department of Human Resources' general office hours are from Monday through Friday from 8:00 AM to 5:00 PM, excluding legal holidays.

6. How can I find out about City of North Miami Beach employment opportunities?

Visit the City’s job board by clicking here.

7. How do I apply for a position in the City of North Miami Beach?

You must submit a completed City of North Miami Beach employment application through our online career page by clicking here.

8. Do I have to be a City of North Miami Beach resident to apply for employment?

No, for most classifications, you do not have to be a City resident to apply for employment. The City is interested in providing the best services possible to its citizens so non-city residents are certainly not barred for employment consideration. However, after the screening and selection process is completed, should a City of North Miami Beach resident and a non-City of North  Miami Beach resident be found to be equally qualified, the City of North Miami Beach resident will be given employment preference.   

9. I am a City of North Miami Beach resident, what documents do I need to submit to receive "residency preference" in the selection process?

In order to establish bona fide residence, the applicant, examinee and/or employee must submit the following documentation: 

 Picture ID- Present one (1) unexpired form of picture identification from the following categories: 

(1) State of Florida Driver’s License or Florida ID Card issued by the Florida Department of Highway Safety and Motor Vehicles (DHSMV); 

(2)  U.S. Passport, Certificate of Naturalization or Alien Registration Card ("Green Card"); or

(3)  Passport issued by a foreign government AND a valid U.S. Visa.

Proof of Residence:

 Present two (2) of the following documents, which must demonstrate continuous residency in the City for one (1) year: 

(1) Lease rental agreement (properly executed by both parties), and a notarized Letter from the Lessor/Landlord confirming that the Lessee/Renter has continuously resided at the address provided for one (1) year;

(2) A mortgage statement at the address provided (verification of continuous ownership for one year via statements for the prior twelve (12) months, or current statement plus letter of the Mortgagee confirming mortgage on the property for one (1) year);

(3) Any current utility bill with service at address provided (verification of twelve (12) consecutive months of bills at any address located in the North Miami Beach);

(4) Property Tax Bill of address provided (verification of continuous ownership for one year); or

(5) Voter’s Registration Card (registration date will be verified).

10. What are the penalties for exaggerating or falsifying information and documents contained in an application form?

Any exaggerated or false statement(s) or omission of requested information may be cause for your application to be rejected. Or, if you have been employed, may be cause for your termination.

11. What opportunities do you have in law enforcement, and what are the requirements?

The City of North Miami Beach offers the following options in the field of law enforcement:   

1. Police Cadet (City Sponsored).
2. Certified Police Officer.    

Note: The requirements are listed on the announcement when recruitment begins. 

12. Do Veterans receive any preference during the selection process?

In accordance with Florida Statute 295, the City of North Miami Beach will award United States military veterans who meet the criteria stipulated in the aforementioned statute preference in employment. All applicants seeking veteran's preference are required to present a legible Form DD-214 in order to qualify. Applicants claiming disabled veteran's preference must also submit a letter from the Department of Defense or the Veteran's Administration that is less than one year old at the time of application which indicates that the applicant possesses a current, service-connected disability, and states the rating of same. Documents from the Veteran's Administration that reflect a permanent service-connected disability will be considered despite issue dates prior to one year. In addition to the Form DD-214, applicants who have been awarded combat campaign/expeditionary medals that are not reflected on the Form DD-214 must submit supplemental documents from the Department of Defense that demonstrate possession of a combat campaign / expeditionary medal by the closing date. All relevant documents must be submitted for the closing date in order to have preference awarded. For additional information concerning veterans' preference, please contact:

The Florida Department of Veterans' Affairs
By phone at: (727) 319-7462
By email: postd@fdva.state.fl.us
Website: http://www.floridavets.org

13. Will volunteer/internship experience count towards work experience for qualification purposes?

It depends on the extent of the volunteer/ internship duties and responsibilities.

14. Do you make reasonable accommodations for applicants with disabilities?

Yes, based on The Americans with Disabilities Act of 1990 (ADA), the City will provide reasonable accommodation. 

NOTE: Documentation may be required.

15. Are drug tests required prior to employment?

A drug test may be required for employment with the City of North Miami Beach depending on the job classification.

16. How many employees does the City of North Miami Beach have?

This number varies slightly, particularly during seasonal employment periods, such as the summer. On the average, however, the City employs approximately 500 employees (including full and part-timers).

17. Does the City of North Miami Beach have labor unions?

Yes. Presently, the City of North Miami Beach has two labor unions.

1. IUPA -   International Union of Police Association (click link to review contract)
2. AFSCME - General Employees Local 3293 (click link to review contract)

18. How frequently are city employees paid?

Currently, the city generates a weekly payroll for all of its employees.

▼

Hurricane Information - NMB Water

Show All Answers

1. What is the best way to stay informed?

By listening to the radio, watching TV, or reading your local paper. If necessary, a precautionary boil-water notice will be sent to the media for dissemination. We will also post this information on the City of North Miami Beach website.

2. What is a precautionary boil-water notice?

A precautionary boil-water notice may be issued in the event of a significant loss of water pressure, a water-main break, or if bacteriological analyses of samples obtained from your water-distribution system have indicated possible contamination of the water.

3. Is there a proper way to boil water?

Boil water before use, holding it at a rolling boil for over one minute (and then cool) before drinking, washing dishes, cooking, etc. If you do not have access to a stove, see Preparing Tap Water For Storage. An alternative to boiling or using bleach to sanitize your water, water purification tablets are available at local stores that sell camping equipment.

4. If there is a precautionary boil-water notice, can I use tap water for showering, baths and shaving?

When we are under a precautionary boil -water notice, the water may be used for showering, baths, shaving and washing, so long as you do not swallow or allow water in your eyes, nose or mouth. Children should be supervised to ensure they do not ingest water. Even though the risk of illness is minimal, time spent bathing should be limited. Individuals who have recent surgical wounds, are immunosuppressed, or have chronic illness may want to consider bathing with bottled or boiled water until the notice is lifted.

5. Will my water filter sanitize the water?

Most home water filters are meant for water that is already microbiologically safe. Using these filters during a precautionary boil-water notice will not guarantee the safety of the water. All filter cartridges must be replaced after the precautionary boil-water notice has been lifted to ensure the filter is not contaminated.

▼

NMB Library Passports

Show All Answers

1. What should I bring to my appointment?

•  Proof of U.S. Citizenship (Any one document, must be original)
  • Certified Birth Certificate
  • Naturalization Certificate (Applicants 15 or under must include a certified birth certificate)
  • Consular Report of Birth Abroad or Certification of Birth
  • Previously issued, undamaged U.S. Passport
  • Certificate of Citizenship (applicants 15 or under must include a certified birth certificate)
• Proof of Identification (any one document, must be original)
  • U.S. Driver’s License or U.S. 
  • Identification Card (If your ID is out-of-state: additional Identification required)
  • Current Military ID
  • Current Government ID (City, State, or Federal)
  • Previously issued, undamaged U.S. Passport
  • Naturalization Certificate
• Passport Photo

2. How old can my Passport Photo be?

One official passport photo taken within past six months is considered valid.

For photo requirements, visit the U.S. Department of State website. Please note: the NMB Library does not offer photo service.

3. Does the NMB Library offer Passport Photo Services?

The NMB Library does not offer passport photo services.

4. What does the application process entail?

• New passport applicants must complete form DS‑11: Application for a U.S.Passport.
• Forms can be obtained from the U.S. Department of State website  or at the NMB Library.
• Different forms are required for lost or stolen passports, name changes, renewals, etc.
  • For passport renewals, follow the instructions outlined on the DS‑82: U.S. Passport Renewal Application for Eligible Individuals.
• Applications must be completed in black ink.
• Applications should not be signed until instructed by a passport agent.
• All passport applicants must be present.

Applicants 15 and younger will need both parents present. For additional information, visit the U.S. Department of State: Children Under 16 web page.

5. What payment options are allowed?

Two separate payments are required.

U.S. Department of State

• The U.S. Department of State accepts only checks or money orders.
• Checks must be made payable to the U.S. Department of State.
• For applicable fees, view the U.S. Department of State Fee Calculator.

NMB Library

• Customers must pay the NMB Library a $35 non-refundable execution fee per application.
• The NMB Library accepts cash, cashier checks, or money orders. Cashier checks or money orders must be made payable to the North Miami Beach Library.

6. How long will it take until I receive my Passport?

NMB Library offers three processing options:

• Routine Processing: Takes 4‑6 weeks
• Expedited Processing: Takes 3 weeks
• Hand‑carry, as appropriate.

Visit the U.S. Department of State website for up‑to‑date information.

7. How can I check the status of my Passport?

Contact the National Passport Information Center (NPIC) by calling 1-877-487-2778. 

You can also visit the NPIC website.

▼

NMB Water - Payment Plan

Show All Answers

1. Payment Plan

Please click here to access a downloadable PDF for the NMB Payment Plan

▼

NMB Water - Quarterly billing

Show All Answers

1. Why are customers returning to quarterly billing in 2020?

Click here to read the Q&A PDF

Why is NMB Water returning to quarterly billing?

In 2018, NMB Water transitioned from quarterly to monthly billing as requested by
customers and in hopes of simplifying bill paying. We were mistaken, and we are working
quickly to return to quarterly billing for the convenience of our customers. NMB Water
customers will again be billed quarterly starting in January 2020.

Who is affected by the change?

Only single-family home customers will see a change in billing frequency. Multi-family and
business customers have and will continue to be billed monthly as is customary.

Why will customers see a fee increase with the return to quarterly billing? 

Quarterly billing results in reduced revenue stability due to less ‘fixed rate’ revenue recovery. As a result, an 18.5% increase in usage charges is needed in the first year (2020) to make up for the reduced revenue. Following the 18.5% increase in year one, NMB Water customers will see 4.5% rate increases in years 2-5. These increases are needed to secure bond financing and to complete capital improvements projects.

What capital improvements projects will be covered by the increases and why do we need them? 

Approximately $106M in capital improvements are planned from 2020 to 2025. Improvements include, but are not limited to, expansions, repairs or upgrades of water mains, pumps, and electrical systems. These improvements are needed to continue to ensure that we can provide dependable service that surpasses all standards.

Why have I received “erroneous” bills?

We understand that because of the recent changes some customers received irregular
bills. Our customers should contact NMB Water immediately if they think their bill is
incorrect. We thank all our customers for expressing their concerns and preferences and
apologize for any confusion the recent changes in bill frequency may have caused. For
assistance, customers may call 305-NMB-WATER.

Why do customers residing outside of North Miami Beach pay a surcharge for NMB Water service? 

Customers who reside outside North Miami Beach pay a 25% surcharge allowed by state law that makes it possible for NMB Water to serve more than 130,000 customers in other municipalities. This surcharge helps us maintain and improve our operations to provide services that surpasses all standards to a growing number of customers.

Why is the City of Miami Gardens, though not its residents, exempt from the surcharge?

NMB Water waived the surcharge for the City of Miami Gardens as part of the City of North Miami Beach’s efforts to resolve a legal dispute and to be a good municipal neighbor. This waiver applies only to Miami Gardens’ municipal utility bills.

2. We Care To Share Application

Please click here to access a downloadable PDF application for the NMB Water We Care To Share program. 

▼

NMB Water - Wastewater

Show All Answers

1. What do I do if I have a sanitary sewer backup?

Regular Business Hours

During regular business hours:

• Please call the Wastewater Division Office at 305-624-1177.

After Hours Assistance

After-hours:

• Please call 305-652-6460. Our staff will take your name, address and telephone number and ask if the location has a clean out connection. If your clean out connection is accessible, someone will be dispatched to your home or business to investigate the situation, and determine the cause of the blockage.

Lateral Blockages

Please note that our staff will not enter your residence or business under any circumstance and that a clean out connection is required for the city to clear the lateral backup. If the City determines the lateral blockage is on the customer’s side of the connection (sewer pipe located on customer's property), the customer will have the option of hiring your own plumber to clear the line, or to utilize our crew for a nominal fee ($100 during business hours and $150 for after-hours, nights, weekends and holidays). Please remember, our crews cannot clear a lateral blockage if you don't have a clean out connection.

▼

NMB Water - Water & Sewer

Show All Answers

1. I'm new to the area, how do I get water service?

You can establish an account by placing a deposit with us at North Miami Beach City Hall, Customer Service, 17011 NE 19th Avenue, in the lobby. 

Hours 

Monday - Friday 

8:00 a.m. - 5:00 p.m.

If you call in advance, they can give you the exact amount of the deposit required. Their number is 305-948-2960. They ask that you provide proof of ownership or a copy of a valid lease. They are pleased to initiate service for you the same day if we receive the deposit by 3 p.m.

2. How do I discontinue my water service?

To terminate your water service, call Customer Service at 305-948-2960 to request the date you wish your service to be discontinued. Next day service is available Monday through Wednesday. 

Terminating your water service includes our getting a final meter reading, credit of your initial deposit to your final bill, and mailing a final bill to your forwarding address. If any refund is due, a check will be included with your final bill.

3. What are my payment options?

Residents have several payment options, to learn more check out the Payment page. 

4. Why was my water turned off?

Shutting Off Water

Code of Ordinances. 19-12.2 Delinquent Accounts

1. All bills rendered or charges made by the City which are in arrears as provided in these rules shall be delinquent accounts.
2. All delinquent accounts, including meter water supply service, may result in the service of the City being discontinued and the water supply shut off from and to the premises of the owner or consumer of such account if in arrears immediately upon such account becoming delinquent or as soon thereafter as practicable and such service will not be resumed or the water turned on to such premises until the amount of the delinquent account and the sum of twenty-five ($25) dollars for shutting off and twenty-five ($25) dollars for restoring service has been paid.
3. When an owner or consumer vacates or sells his property leaving a delinquent bill against such property vacated or sold, the City may, at its option, refuse service on any other service the same owner or consumer may be using or intends to use in the future until the date the original account is paid, regardless of whether the other account or consumer is in good standing or not.
4. Charge for broken locks shall be $25.
5. After the water has initially been turned off by the City, if water is turned back on by the customer without sufficient payment and/or the City's authorization, progressive turn off methods and devices up to and including a turn off at the main may be implemented. These attempts to turn off water will result in additional fees as follows.

• 2nd - $ 50
• 3rd - $125
• 4th or more - $250 for each occurrence

5. My water was turned off because of a late payment, how do I get it turned on again?

If your water service is terminated due to delinquent payment, the delinquent amount and any turn-off, and turn-on fees will have to be paid before water service is established again. In order to provide same day turn on, your payment must be received by 3 p.m.

Please call Customer Service at 305-948-2960 to request a turn-on, and to notify that your payment has been made.

6. What are the hours of Customer Service?

Hours

Monday - Friday

8:00 a.m. - 5:00 p.m.

7. Who can I call with a question about my utility bill?

Call Customer Service at 305-948-2960 with any questions you may have about your utility bill. 

Hours

Monday - Friday

8:00 a.m. - 5:00 p.m.

8. What is an estimated water bill?

From time to time, your water bill is estimated. Usually, the reason is because the meter reader could not access your meter. Perhaps the fence was locked, a dog prevented access, or the meter was obstructed. If your bill is estimated, please call Customer Service at 305-948-2960 to make arrangements for your meter reading.

9. Who do I call if I have a water leak?

• During regular business hours, you can call the Wastewater Division Office 305-624-1177. 
• After-hours, you can call 305-652-6460.

Our staff will take your information and someone will be dispatched to your home or business to investigate the situation. If the problem is determined to be inside your plumbing system, you have the option to hire your own plumber to clear the line or utilize our crew for a nominal fee ($100 during business hours and $150 for after-hours, nights, weekends and holidays).

10. Who do I call about a water main break, or fire hydrant leak?

During Business Hours

Hours

Monday - Friday

8 a.m. - 5 p.m.

Phone: 305-948-2960

After Hours / Weekends

Emergencies may be reported at: 305-652-6460

11. Monthly Billing – Frequently Asked Questions – English

1. Will all NMB Water customers receive monthly bills?

Yes. Only residential NMB Water customers will need to be converted receive monthly bills. 

2. Do more frequent bills mean that I will be paying more for my water?

No. You will not be paying more because you receive monthly bills. Instead of paying your bill every three months, you will pay for the water you each month.

3. Will my water bill look different?

No. Your water bill will look the same. The only difference is your bill will reflect one month of usage instead of three. The bill will still contain water charges and related fees for your actual usage.

4. I will need to make payments more often and use more postage. How can I save time and money?

Yes. Payment is required monthly but should be lower than quarterly bills. You can save time by paying your bill through the web portal at NMBWater.com and sign up for recurring payment.

5. Do I have the same amount of time to pay my bill before it becomes past due?

Yes. Now that you are on a monthly billing cycle, your bills will be smaller every month, but you still have 20 days to pay the bill before it is considered past due.

6. Will the monthly bills be due on the same day each month?

Yes. The monthly bills will be mailed out by the 3rd and are due by the 23rd of the month. If the 23rd falls on a Saturday, Sunday or holiday the due date is the next business day.

7. Are there benefits to receiving bills monthly instead of quarterly?

Yes, there are several benefits to monthly billing. Monthly bills provide customers with more frequent and timely information about their water use. This can assist NMB Water customers with more efficient household budgeting, less fluctuation in billing amounts especially after periods of heavy use, and ability to detect possible water leaks quickly. By noticing that water use is higher than average, customers can detect potential problems quickly and eliminate costly bills.

8. Why do I see a previous balance on my account when I paid my bill on the 30th? 

Due to printing and mail time, NMB Water has to process the bills on or after the 25th of the month; which is why payments made after the 25th of the month may not be reflected in the total due.

9. May I have an extension to pay my first monthly bill, so that I may adjust my budget?

If you desire, you will be able to postpone your first monthly bill payment until December 31, 2018, with no penalty.

12. Facturación mensual – Preguntas frecuentes – Español

1. ¿Todos los clientes de NMB Water recibirán facturas mensuales?
   Sí. Sólo los clientes de NMB Water residencial tendrán que ser convertidos reciban facturas mensuales.
2. ¿Las facturas más frecuentes significan que pagaré más por mi agua?
   No. No pagarás más porque recibes facturas mensuales. En lugar de pagar su factura cada tres meses, usted pagará por el agua que use cada mes.
3. ¿Se verá diferente mi factura de agua?
   No. Su factura de agua se verá igual. La única diferencia es que su factura reflejará un mes de uso en vez de tres. El proyecto de ley todavía contendrá cargos por agua y honorarios relacionados para su uso real.
4. Necesitaré hacer pagos más a menudo y usar más franqueo. ¿Cómo puedo ahorrar tiempo y dinero?
   Sí. El pago se requiere mensualmente, pero debe ser menor que las facturas trimestrales. Usted puede ahorrar tiempo pagando su cuenta a través del portal web en NMBWater.com y registrarse para el pago recurrente.
5. ¿Tengo la misma cantidad de tiempo para pagar mi cuenta antes de que sea vencida?
   Sí. Ahora que usted está en un ciclo mensual de facturación, sus facturas serán más pequeñas cada mes, pero usted todavía tiene 20 días para pagar la cuenta antes de que se considere vencido.
6. ¿Se vencerán las facturas mensuales el mismo día cada mes?
   Sí. Las facturas mensuales serán enviadas por correo por la 3ª y se vencerán para el día 23 del mes. Si el 23 cae en un sábado, domingo o día de fiesta, la fecha de vencimiento es el siguiente día hábil.
7. ¿Hay beneficios para recibir facturas mensuales en lugar de trimestralmente?
   Sí. Hay varios beneficios para la facturación mensual. Las facturas mensuales proporcionan a los clientes información más frecuente y oportuna sobre su uso del agua. Esto puede ayudar a los clientes de NMB Water con un presupuesto familiar más eficiente, menos fluctuación en las cantidades de facturación, especialmente después de períodos de uso intensivo, y la capacidad de detectar posibles fugas de agua rápidamente. Al notar que el uso del agua es más alto que el promedio, los clientes pueden detectar problemas potenciales rápidamente y eliminar costosas facturas.
8. ¿Por qué veo un saldo anterior en mi cuenta cuando pagué mi cuenta el 30?
   Debido a la impresión y el tiempo del correo, NMB Water tiene que procesar las cuentas en o después del 25 del mes; es por eso que los pagos efectuados después del 25 de mes no pueden reflejarse en el total adeudado.
9. ¿Puedo tener una prórroga para pagar mi primera factura mensual, para que pueda ajustar mi presupuesto?
   Si lo desea, podrá posponer su primer pago mensual de facturas hasta el 31 de diciembre de 2018, sin penalidad.

13. Monthly Billing – Frequently Asked Questions – Creole

1. Eske’ tout Klian NMB Water resewa bill yo chak mwa?
   Wi, Chak residan NMB Water ap resewa bill dlo yo chak mwa.
2. Eske map peye plis lajan si bill la chak mwa?
   No, Ou pap peye plis. Sel differans ou pap peye chak 3 mwa anko. Ou ap peye chak mwa
3. Eske bill dlo a ap differan?
   No, bill dlo a ap rete mim gen, sel bagay ou-ap resewa chak mwa au lieu de 3 mwa.
4. Koman pou-m fe’ se’re’ lajan ak conseve’ tan si chak mwa pou-m poste bill dlo?
   Wi, ou ka conseve’ tan si ou peye bill ou nan Website sa-a NMBwater.com epi ou ka si ywin pou yo pran lajan direck sou accout ou chak mwa.
5. Eske mwen gen, mem kantite tan pou-m peye bill mwen avan li vin pase?
   Wi, w ap gen 20 jou pou peye anvan dat la vin pase.
6. Eske bill la ap vini mi-m date chak mwa?
   Wi-wap resewa mansyel bill la chak 3rd nan mwa, epi pou peye-l chak 23rd nan mwa.
7. Ki benefis ke genyen le’-ou resewa bill la chak mwa au lieu de chak 3 mwa
   Wi, gen anpil benefis le ou resewa bill la chak mwa. Le ou resewa bill la chak mwa, peman ap pi piti. Epi lap pi fasil pou we’ si tiyo dlo nan kay ou gen yon pwoblem koule.
8. Poukisa mwen we’ yon ansyen balans sou accout mwe, sim wen peye bill mwen sou date 30th la?
   NMB Dlo gen pou pwosesis peman sou dat 25th oswa apre 25th. Se pou sa, si ou peye sou dat 25 or apre dat 25 nan mwa a, bill la pa pral montre nan manm.
9. Eske mwen ka mande pou plis tann pou-m peye premye bil mwen?
   Wi, ou kapab mande pou plis tann pou premye bil ou. Ou genyen jouk Desanm 31st 2018, epi ou pap gen okenn penalite.

14. Chlorine Disinfection FAQs

1. What are chloramines?

Chloramines are a disinfectant used in drinking water to inactivate bacteria and viruses.

2. What is free chlorine?

Free chlorine is a stronger disinfectant than chloramines, which may be used to inactivate slightly more resistant bacteria and viruses that may be found in the water distribution system.

3. Is free chlorine and chloraminated water safe?

Yes, both are safe for people and animals to drink, for cooking and bathing, watering the garden, and for all other common uses. However, precautions must be taken to remove or neutralize chloramines and free chlorine during the kidney dialysis process, in the preparation of water for fish tanks and ponds, and for businesses requiring highly-processed water.

4. Why are free chlorine and chloramines harmful for dialysis patients?

Both free chlorine and chloramines may harm kidney dialysis patients during the dialysis process if they are not removed from water before passing into the bloodstream. Like everyone else, dialysis patients may drink water treated with either free chlorine or chloramines because the digestive process neutralizes these chemicals before they can enter the bloodstream.

5. How can I remove chlorine from my water?

Chlorine can be removed by boiling water, adding a bit of lemon juice, or filling a container with water and leaving it to vent.

6. Will pool owners need to treat water differently?

Pool owners must maintain the same chlorine level in water treated with either free chlorine or chloramines to prevent algae and bacterial growth. Pool supply stores can provide pool owners with more information.

7. What does “hydrant flushing” mean?

NMB Water will draw the chlorinated water through fire hydrants for several days. The flushing also allows sediments/minerals that have collected in the water mains to be washed out. Additionally, the flushing process is part of NMB Water’s annual hydrant maintenance program.

8. Will I see a drop in water pressure during the hydrant flushing?

Most customers will not see a drop in water pressure. If a change in pressure does occur, it usually lasts for only 30 minutes or less.

9. Will hydrant flushing in my area cause cloudiness or sediment in my water?

The flushing process can stir up sediments and minerals in water mains, occasionally resulting in some short-term cloudy water conditions. If you encounter such conditions, please flush the water from tap until the cloudiness dissipates.

▼

NMB Water - Water Outsourcing

Show All Answers

1. Will water quality suffer?

Definitely not, our contractual terms will require stringent daily laboratory testing of drinking water quality to ensure it continues to meet and/or exceeds all regulatory requirements of the Florida Department of Health, Florida Department of Environmental Protection and the United States Environmental Protection Agency.

▼

NMB Water - Water Restrictions

Show All Answers

1. Does water that comes from private wells, canals, lakes or pands fall under the current water restrictions?

Restrictions apply to all sources of water for irrigation including wells, canals, ponds and lakes. Landscape irrigation using reclaimed water is not restricted.

2. Are water restrictions mandatory?

Residential and commercial water restrictions are mandatory and are enforced by South Florida Water Management District staff, local governments and law enforcement agencies. Residential fines vary by municipality, but typically range from $25 to $125 for a first offense. Civil penalties for violations of restrictions by District permittee's and commercial users begin at $1,500 and can increase depending on the severity of the violation.

3. Can I wash my car or boat?

Car, boat and other vehicle washing is allowed. Always attach an adjustable spray or trigger nozzle to the hose and wash vehicles over a non-paved, grassy or porous area.

4. What about hand-watering my with a hose or watering can?

Using a watering can or hand-watering with a hose and attached adjustable spray or trigger nozzle is allowed.

5. What about drip, bubble and micro-jet irrigation systems?

Drip, bubble and micro-jet systems that apply water directly to root plant zones may be used anytime. Any low-volume system should not produce water runoff.

6. When can I repair my irrigation system?

Landscape irrigation systems may be operated once a week during restricted days and/or times for cleaning, maintenance and repair if an attendant is on-site in the area being tested. Testing should not exceed 10 minutes per zone.

7. Who should I contact if I see water restriction violators?

Violations of water restrictions may be reported to local law enforcement or city/county zoning and code enforcement agencies. Both have the authority to issue warnings and citations that can lead to fines. If you choose to notify your local law enforcement agency, please call their non-emergency number.

8. Can I apply for a variance?

Variances from restrictions that may allow you to change your watering days and/or times can be applied for through the South Florida Water Management District. The application form and instructions are available at South Florida Water Management District. Applications will be reviewed by South Florida Water Management District staff, and approval or denial is based on criteria listed in the Water Shortage Plan Rule. Water restrictions must be observed while a variance application is under consideration. For more information call 800-662-8876.

▼

NMB Water - We Care To Share program

Show All Answers

1. We Care To Share Application

Please click the following link to access a downloadable PDF application for the NMB Water We Care To Share program. 

https://www.citynmb.com/DocumentCenter/View/5581/WE-CARE-APPLICATION-FORM

▼

Online Payments & Paperless Billing

Show All Answers

1. What if I just want to pay my utility bill? Do I have to register to pay?

Great news! You are no longer required to register to pay your bill! We offer a convenient One-Time Payment option that doesn’t require you to remember any passwords. However, if you register for paperless billing, you are offered options to make it more convenient to pay multiple bills, enroll in automatic payments, and save your payment information for future payments.

2. How do paperless billing statements work?

This service provides you with an easy way to view your billing statements online. Instead of receiving your paper bill(s) in the mail, we will send you an email notification when your utility bill is generated. Simply click the link in the email and login to the secure website to view your bill.

• Once you've paid the bill, an email confirmation will also be sent to the email address registered to your account.
• The site can securely store payment information with your registered profile for future payments, or you may choose to re-enter this information each time that you pay a bill.
• You can pay your bill using a checking account or credit card.
• You can save and/or print a copy of your bill.

3. How long will my billing statement be available online?

Billing statements will be available online for 1 year.

4. Can I pay more than my Current Balance?

Yes, there are a variety of reasons why a customer might need to do this. Sometimes customers want to prepay their bill while they are away on vacation.

5. Can I change my password and email address myself?

Yes, you can change both in the “Settings” pane.

6. I have forgotten my password, how do I recover it?

You may reset your password by clicking the "Forgot your password?" link on the login page.

7. How do the Automatic Payments work?

When you enroll for Auto Pay, the automatic payment will be scheduled after your next paperless bill is generated. The first payment will then be made 2 days prior to that bill’s Due Date, for the Total Amount Due on your paperless bill. Any adjustments or payments, received since your paperless bill was generated, will not be included in the amount scheduled to be automatically paid. If you have registered multiple accounts, you will need to enroll for Auto Pay on each of those accounts.

8. I think I may have accidentally paid my bill twice! How can I get the 2nd payment reversed?

You may make your request via email Customer Service, or call them at 305-948-2960. Please provide your account number and payment details.  We are unable void payments made using a checking account.

▼

Planning & Zoning

Show All Answers

1. Sample question???????????

Sample answer!!!

▼

Police

Show All Answers

1. How do I report a crime?

• Dial 911 for emergencies.
•  For non-emergencies, call 305-949-5500
• Report crimes and remain anonymous using these options.

2. How can I get a copy of a police report?

Florida State Statute 119 governs the Public Records Law.  Reports can take up to 10 business days for availability.

Copies of police reports can be obtained at the Police Department's Records Section located at 16901 NE 19th Avenue.

Fill out the form to request your report.

3. How can I find out if someone was arrested?

To conduct an arrest search for Miami-Dade County, visit the Miami-Dade County Corrections website.
To conduct an arrest search in Broward County, visit the Broward Sheriff's Office website.
You may also check databases kept by the Florida Department of Corrections website.

4. How long do you hold prisoners at your jail?

The "jail" at the North Miami Beach Police Department is a temporary  holding facility for prisoners prior to transport to a Miami-Dade County jail location. Depending on jail capacity and officer availability for transport, prisoners may spend up to six hours at the jail and often  times are transported much sooner. Prisoners can not be bailed out of  our detention facility, but rather can only bail out after they have  been transported to a Miami-Dade County jail facility.

5. Where can I check to see if there is a Sexual Predator in my neighborhood?

Visit the Florida Department of Law Enforcement website to check on sexual offenders and predators.  You may even  sign up to receive e-mail alerts when a registered sexual offender or  predator moves into your neighborhood.

6. How can I obtain neighborhood crime activity?

To obtain information on crime activity in my neighborhood, visit the Crime Reports Website. 

7. Do you offer child car seat installations?

The NMBPD offers child safety seat installation by our certified  technicians. Installation assistance with child safety seats is accepted by appointment only.  The child must be present for the installation so the officers can configure the safety harness properly.  Please call  the Crime Prevention Unit at 305-948-2955 to schedule.

If you need assistance with the installation of a child safety seat or any other information regarding this topic, please complete this FORM and an officer will contact you to discuss your needs. Please allow 3 to 5 days for an officer to contact you regarding your request.

8. How do I apply for a block party, large gathering, or demonstrations and assemblies?

Special events are activities for which licenses and permits may be required by the City of North Miami Beach and where large numbers of persons may  gather or participate. Such events may include parades, cultural  programs, festivals, music concerts, religious gatherings, block  parties, community activities, and First Amendment Rights activities.

In general only commercial property special events require a special event permit. However, there may be an occasion when a large gathering that  is being held at a private home would require a special event permit.

For more information, read about Requesting a Special Event Permit Application.

9. How do I hire a Police Officer for off duty security?

There are short and long term details with different payment terms. For more information, and to submit a request online, you may use this form. Requests for Off-Duty officers are only accepted Monday through Friday from 8 a.m. to 5 p.m. Sufficient advance notice is required.

For further assistance or questions please contact our Off-Duty Coordinator, Denise Singman at 305-919-3710, or via email.

10. How do I commend an employee of the North Miami Beach Police Department?

The North Miami Beach Police Department encourages citizens to recognize  police employees who admirably perform their duties, and encourage  feedback on the Department's performance or the actions of its members.  To commend the actions of a North Miami Beach Police Department  employee, you can:

• Ask to speak with the Shift Supervisor or Commander and verbally communicate your praise; or,
• Write a letter to the Chief of Police explaining your praise at:
  North Miami Beach Police Department
  16901 NE 19th Avenue
  North Miami Beach, FL 33162
• Submit your positive comments using this form. (We encourage you to provide your name and contact information so we can discuss your commendation).

Commendations received by the Chief of Police for any North Miami Beach Police Department employee result in the employee being advised of your gratitude and also the placement of the commendation in the employee's permanent record. Depending on the situation, the employee could be considered for other department or community awards recognition. Minimally, the employee is made aware of your kindness and appreciation.

11. How do I make a complaint against an employee of the Police Department?

The North Miami Beach Police Department is interested in hearing from you and being accountable to our customers. There are two methods for investigating and resolving complaints against members of the Department. One method is informal, the other is formal.

Most complaints against employees can be resolved by the employee's supervisor. This is considered an informal investigation. In a formal investigation, the officer's Shift Commander meets with the employee and then determines the appropriate action to take to resolve the complaint. With more serious complaints of misconduct, the Shift Commander will take an initial statement from the complainant and then refer the incident to the Internal Affairs Unit for a formal investigation.

To make an informal complaint against an employee, please contact the North Miami Beach Police Department either in person at 16901 NE 19th Avenue, or by calling 305-949-5599 and ask to speak to a supervisor.

To make a formal complaint about an employee, you may pick up a Citizen's Complaint Affidavit in the station lobby, or contact the Internal Affairs Unit at: 305-787-6039. While the North Miami Beach Police Department encourages comments about our employees, it is difficult to conduct an investigation and make a determination based on anonymous information, due to a lack of complete information and victim/witness cooperation.

Please keep in mind that the filing of a complaint requires a sworn affidavit, under penalties of perjury, per Florida State Statutes in regards to knowingly providing false information, and may result in Civil and/or Criminal penalties.

▼

Storm Water

Show All Answers

1. What is the storm water charge on my utility bill?

The storm water charge is used to pay for improvements, operations and maintenance of the storm water management system (for example: upgrading storm drains, street sweeping and cleaning of storm sewer system components, public education and programs for improving water quality) throughout the City of North Miami Beach, as mandated by State and Federal Law.

2. What is the Storm Water Management System?

The storm water management system refers to all natural and man made elements used to convey storm water from the first point of impact with the surface of the earth to a suitable receiving water or location internal or external to the boundaries of the City. The storm water management system includes all the pipes, channels, streams, ditches, wetlands, canals, bays, detention / retention basins, ponds, and other storm water conveyance and treatment facilities.

3. What is an ERU (Equivalent Residential Unit)?

An Equivalent Residential Unit is a billing unit for the amount of storm water runoff from the impervious area of the average-sized residential parcel. It is a measure that serves to compare runoff generated by different size and type of properties with different storm water generation characteristics. In North Miami Beach, an ERU represents 1,800 square feet of impervious surface that is found on the property.

Residential properties are billed based on the number of dwelling units, therefore a single-family home is charged for 1 ERU. Multi-family dwellings of 3 units or more are charged for 0.75 ERU per unit.

A commercial property with 3,762 square feet of roof plus parking area would have a storm water runoff Equivalent Residential Unit area equal to 2.09 ERU (3,762 divided by 1,800).

4. Why do you use "impervious area" to determine the stormwater fee charges?

Developed property generates more storm water runoff with a greater amount of pollutants than land in its natural state. The amount of storm water fee charged to a property correlates directly to the impervious area on that property, thereby ensuring that the fees are charged fairly and equitably.

5. What is "impervious area?"

It is the area on a property that is covered by buildings, driveways, parking areas and other hard surfaces that prevent runoff from being absorbed into the soil. It is measured in terms of square footage.

6. Why should I pay for rain falling on my property?

Property owners are not being charged for rain falling on a property, but for the amount of runoff that is discharged into the city's storm water system when it does rain.

When rain falls on impervious area, it collect all sorts of pollutants, such as oil, grease, fertilizers and sediments. The amount of pollutants contained in storm water can be correlated to the amount of impervious area on a property.

That storm water - and all the pollutants it collects - eventually makes its way to the city's storm water management system.

▼

Training

Show All Answers

1. what color is the sky?

transparent.

2. How do I find a way out?

Walk out the door slowly.

3. How do I add a FAQ?

Go to Modules and click on FAQs, click on training, add item and type FAQ.

4. How do I submit an application

go online and download the application,complete the application and submit it via e-mail to jobs@citynmb.com.

5. How do I apply for a permit?

Fill out a permit application.

6. What is the weather like?

The weather is always nice in North Miami Beach.

7. How are you today

Swell

8. What is the name of the farmer's dog?

Bingo is his name O.

9. How Many Businesses In The City?

3,500

10. What Holidays do the Trolley not run?

The Trolleys do not operate on MLK Birthday, Christmas Day, Thanksgiving Day, Labor Day, Memorial Day.

11. How do I register for training?

There is no training currently scheduled at this time.

12. When are City Commission Meetings Held?

They are normally held the third Tuesday of each month.

13. Who can I call for more information on Sponsorships?

You can contact the Division of Public Affairs and Community Engagement at (305) 947-7581

14. Why is the sky blue?

Have you ever seen a rainbow? Rainbows have the colors that make up light - red, orange, yellow, green, blue and purple. When light is coming from the sun, it has all these colors in them. When the light hits the air that goes around the earth, the blue lights get trapped and make the sky look blue. At night, since there's no light coming through, you can see straight out into space without that trapped blue light, which is why it looks black at night.

15. How can I get free legal advice

Please call legal aid. 1800-legal aid. 

16. What day is it?

Wednesday

17. When is free lunch?

Tomorrow

18. Where is City Hall located?

City Hall is located at 17001 NE 19th Avenue.

19. What is the City's Facebook account?

The City of North Miami Beach's Facebook can be viewed here.