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Precautionary Boil Water Notices – Frequently Asked Questions
With the new advanced metering infrastructure (AMI) meters, water consumption information will be collected wirelessly over a secure radio frequency by the water utility. Since AMI meters collect water consumption information around the clock, customers will have the convenience of checking their current water use any time through a secure website. With this knowledge, they will be able to adjust their consumption habits, and/or identify leaks before the bill arrives. AMI meters will not transmit any personal information or interfere with electronic or medical devices.
The endpoints are not designed to be recharged with solar power. The sealed batteries will provide sufficient power for up to 20 years.
No, your yard has a utility easement which gives the Utilities the right to access their infrastructure. One of the goals of the AMI program is to reduce the number of times we need to access your yard, but our crews and contractors will still need to access the water infrastructure from time to time.
Water meters can last decades, however, accuracy always declines regardless of the water meter brand. Water meters slow down as they get older. North Miami Beach complies with industry standards which encourage water utilities to replace meters every 10 years.
The battery has a life expectancy of 20 years based on hourly readings.
An endpoint is device transmitting meter reading information to a secure network.
They are sealed batteries, approximately the size of two AA-sized batteries.
Not necessarily, the new meters will simply record water consumption more accurately. In some cases a customer may see a water bill increase, which would be an indication that the old meter was under-reporting usage. The new AMI meters will ensure accuracy for all the water service customers in the North Miami Beach Water Utility distribution system from this point forward.
No, your new meter does not require any maintenance by the homeowner. As before, the North Miami Beach water utility will take care of all maintenance.
It will take a full year to get the entire Fixed Network infrastructure in place to enable the collection of the wireless reads. In the meantime, meter readers will still need to come read your meter each billing cycle.
The water utility is working with Pedal Valves, Inc. to answer any questions as thoroughly as possible.
Contact phone numbers are listed below:
North Miami Beach Water Utility Neighborhood Coordinator:
Pedal Valves, Inc.:
Another important step is ensuring that the proposed location for the business is in a zoning district where the type of business is permitted. We encourage you to check whether the property is zoned for your type of business. Please contact our Community Development Department at 305-948-2966 or schedule an appointment to meet with our knowledgeable staff members. This will not only assure that the use is permitted but will also assist in expediting your process.
Lastly, the building in which the business will be located must be in compliance with the Florida Building Code as it relates to a change of occupancy. Certain types of occupancy, for example, restaurants, can only go into structures that comply with the code for restaurants. For more information, contact the Building Division at 305-948-2965. Our Building Division reserves the right to inspect all properties pertaining to a completed Business Tax Receipt application. An approval from Miami-Dade County Resources Management (DERM) may be required for Building Division approval of your Business Tax Receipt application. For more information in regards to DERM please visit the Miami-Dade Environment website.
All businesses and professionals operating in the city will be required to obtain a BTR.
Normally it will take between 1 to 2 weeks if all documentation is submitted by the applicant that is required at time of issuance. All costs are based on the type of business and how it will operate. A fee schedule is available on our web @ citynmb.com.
Depending on the filing you may be required to submit some or all of the following: Corporation, D/B/A, State Licensing, etc.
For those businesses that have hazardous or flammable materials, schools/daycares, churches, apartments, and or any establishments that have a large number of individuals congregating at any given time will be required to obtain a Life & Safety Fire Inspection by Miami Dade County Fire Department (786) 331-4800.
All new & transfers will be required to have a Building Inspection unless specified by the Building Official, with the exception of the professionals.
No, this is part of the BTR process when your application is submitted for departmental approval.
The application process will only be required at the initial time of fling, unless there has been a change to the business. License fees will be due by September 30th on a yearly basis of the corresponding year.
Yes, as long as the use is permitted by the Zoning Department.
Yes, it is always a good idea to verify with the Zoning Department prior to submittal of your application.
No, licenses are issued for a one year period starting October 1st through September 30th.
The City Attorney’s Office only provides legal advice to the City and City officials inaccordance with the City’s Charter. The City Attorney’s Office cannot representmembers of the public.
You may call Miami-Dade Legal Aid at 305-579-5733 or visit their website at www.legalaid.org or call Broward Legal Aid at 954-765-8950 or visit their website at http://www.browardlegalaid.org/
Please contact the Risk Management Department at 305-787-6022.
Please contact the Risk Management Department at 305-787-6022.
Please visit the North Miami Beach Code Compliance Department.
You may contact the Department Director or the City Manager’s Office at 305-948-2900.
Visit the City of North Miami Beach Building Department located at 17050 NE 19th Avenue, 1st Floor, SE Corner, North Miami Beach, Florida 33162 or call 305-948-948-2965.
Please contact our customer service department at 305-948-2960.
An individual, corporation, partnership, or other legal entity employed or retained, whether paid or not, by a principal who seeks to encourage the approval, disapproval, adoption, repeal, passage, defeat, or modifications of (a) any ordinance, resolution, action or decision of any elected official or City Commission; (b) any action, decision, recommendation, any city board or committee, including but not limited to Quasi-Judicial, Advisory Board, Trust, Authority, or Commission.
Exceptions to registration – not required to register:
A payment distribution, loan, advance, reimbursement, deposit, or anything of value made by a lobbyist or principal paid or provided directly or indirectly to or for the benefit of any elected official or employee of the City for the purpose of lobbying.
The person that has employed or retained the services of a lobbyist.
Any individual, corporation, partnership or other legal entity or an agent or employee thereof.
All lobbyists (every person required to so register) shall, before engaging in lobbying activities:
Once the Office of the City Clerk has been notified of a failure to comply with registration requirements, he may administratively double the (late) registration fee and register the lobbyist. If any further action is deemed necessary, as determined by the Mayor and Commission, they may set additional fines, reprimand, suspend or prohibit the lobbyist from lobbying before the City Commission, a City Board, a City Committee, or members thereof, for a period not to exceed 2 years.
Should you have any additional questions regarding the registration and reporting requirements which are applicable to you, you may contact:
Jose Arrojo, Executive DirectorMiami-Dade County Commission on Ethics and Public Trust19 West Flagler StreetSuite 207Miami, FL 33130Phone: 305-579-2594Fax: 305-579-0273
A "CERT" is a group of people that is organized and receives special training for the purpose of enhancing their ability to recognize, respond to, and recover from a major emergency or disaster situation.
CERT is organized under the leadership of the fire protection or law enforcement authority having jurisdiction on the area where the CERT will operate.
CERT members are trained by Fire Department and/or Police Department certified officers in areas that will help the citizens take care of themselves and others should the need arise, during a major emergency or disaster.
As an organized team, CERT provides a valuable support function to the professional emergency responder whose arrival might be delayed due to the nature and/or scope of the event.
When a major emergency overwhelms normally available resources, response delays of hours or even days may occur; someone with "basic skills training" should be able to immediately assist those in distress.
Various reports of "Lessons Learned" from different disasters including the more recent weather emergencies throughout the States of Florida, Mississippi and Louisiana.
The members of the CERT may be trained in the following areas depending on the current needs of the department:
Training will be conducted in phases over a period of time on an as needed basis.
Disaster is typically considered an event that causes injury, loss of life, and widespread damage. It almost always causes local resources to be overwhelmed by the magnitude of the crisis.
In our daily lives, citizens unable to help others make up one of the principal elements that will overwhelm the emergency responders and their resources and will ultimately enhance the intensity of the disaster at a personal and professional level.
Citizens trained in the manner proposed should be able to deal more effectively with daily emergencies so they won't create that personal disaster or the professional disaster that could otherwise be the situation; and they can advise responders of the pre-emptive steps that have been taken.
The "Team," in its most general sense, would refer to the group of citizens that seek training and share a common interest in becoming more aware of the problems and solutions that may affect them, their families, and their neighborhood.
Students attend the class in "teams" in order to experience the camaraderie that is associated with a group of people that organize to accomplish goals together.
The graduate of this course is encouraged to go back to their neighborhood and garner the interest necessary to form "neighborhood teams" that can prepare for and respond to each other's needs in the event of an impending or actual emergency situation.
Neighborhood Watch is a Team based concept that has neighbors watching out for neighbors.
The CERT Program adds a new dimension to this concept and gives participants the skills and learning bank that allows them to deal with many of the problems that can affect a community.
"Teams" are people working toward a common goal or cause.
Many cities around the country have implemented this program to help their citizens’ deal more effectively with disaster.
if you are interested in becoming a member of our CERT or have any questions about our program, please call us at 305-948-2955 or complete and submit the form below. One of our officers will contact you in the near future to discuss our program.
A formal application must be completed to become a member of our CERT. Successfully completing a background investigation is also required.
You must fill in either a phone number or email address for us to contact you.
Effective community policing has a positive impact on reducing neighborhood crime, helping to reduce fear of crime and enhancing the quality of life in the community. It accomplishes these things by combining the efforts and resources of the police, local government and community members.
Community policing is a collaborative effort between the police and the community that identifies problems of crime and disorder and involves all elements of the community in the search for solutions to these problems. It is founded on close, mutually beneficial ties between police and community members.
Community policing offers a way for law enforcement to help re-energize our communities. Developing strong, self-sufficient communities is an essential step in creating an atmosphere in which serious crime will not flourish.
Community policing seeks the input and talents of all members of the community in the effort to safeguard our neighborhoods.
Community policing is being advocated by leaders at the highest levels of government. It has even been suggested that community policing can play a primary role in directing the way government services are provided at the community level.
At the center of community policing are three essential and complementary core components: community partnership, problem solving and change management.
Community partnership recognizes the value of bringing the people back into the policing process. All elements of society must pull together as never before if we are to deal effectively with the unacceptable level of crime claiming our neighborhoods.
Problem solving identifies the specific concerns that community members feel are most threatening to their safety and well-being. These areas of concern then become priorities for joint police-community interventions.
Change management requires a clear recognition that forging community policing partnerships and implementing problem-solving activities will necessitate changes in the organizational structure of policing. Properly managed change involves a recognition of the need for change, the communication of a clear vision that change is possible, the identification of the concrete steps needed for positive change to occur, the development of an understanding of the benefits of change, as well as the creation of an organization-wide commitment to change.
Law enforcement has long recognized the need for cooperation with the community it serves. Officers speak to neighborhood groups, participate in business and civic events, consult with social agencies and take part in education programs for school children. Foot, bike and horse patrols bring police closer to the community.
Law enforcement leaders seeking innovative ways to enhance performance and maximize resources have struck a responsive chord across the nation with a variety of community policing initiatives. Government and community leaders are increasingly cognizant that they must accept a share of the responsibility for problems caused by lapses in many areas of society. Police have long borne a disproportionate share of this burden.
Law enforcement is looking to enhance its tough stance on crime with renewed focus on strategies that help prevent crime, reduce fear of crime and improve the quality of life in neighborhoods. This requires an intimate knowledge of the community.
Policing concepts currently in vogue have tended to isolate officers from the communities they serve which can hamper crime-control efforts. Community policing allows law enforcement to get back to the principles upon which it was founded, to integrate itself once again into the fabric of the community so that the people come to the police for counsel and help before a serious problem arises, not after the fact.
Crime prevention takes on renewed importance in community policing as the police and the community become partners in addressing problems of disorder and neglect that can breed serious crime. As links between the police and the community are strengthened over time, the partnership is better able to pinpoint and mitigate the underlying causes of crime.
Community policing recognizes that community involvement gives new dimension to crime- control activities. While police continue to handle crime fighting and law enforcement responsibilities, the police and community work together to modify conditions that can encourage criminal behavior. The resources available within communities allow for an expanded focus on crime-prevention activities.
Patrol officers are the primary providers of police services in community policing efforts. They handle the daily policing needs of the community. The entire police organization backs the efforts of the neighborhood officers.
Effective community policing depends on optimizing contact between patrol officers and community members so that the officer develops an intimate knowledge of the day-to-day workings of the community and becomes a familiar figure to community members.
Establishing and maintaining mutual trust is the central goal of community partnership. Trust will give the police greater access to valuable information that can lead to the prevention of and solution of crimes. It will also engender support for police activities and provide a basis for a productive working relationship with the community that will find solutions to local problems.
Given the current climate of distrust in many of our communities, sheriffs and police chiefs and their officers will need to make a concerted effort to forge bonds of understanding and cooperation with community members. Building trust will require ongoing effort, but it is essential to effective community policing.
Community policing does not offer a quick fix. It requires a long-term commitment by police to work with community members to reach mutually agreed-upon goals. Forming lasting partnerships to eradicate the underlying causes of crime will take effort, time and patience on the part of all involved.
Law enforcement is finding that in addition to bringing police closer to the people, community policing offers a myriad of other benefits. Making effective use of the talents and resources available within communities will help extend severely strained police resources. As police interaction with the community becomes more positive, productive partnerships will be formed, leading to greater satisfaction with police services and increased job satisfaction among officers. Reduced levels of crime will allow more police resources to be allocated to services that have the greatest impact on the quality of community life.
Ideally, members of a community desiring a transition to community policing have a basic understanding of the philosophy underlying it and the strategies required to make it work. There is no single recipe for successful community policing implementation. The appropriate implementation strategy will depend, in part, on conditions within your law enforcement agency and your community. However, common to all community policing strategies are the three core components of problem solving, community partnership and change management. The basic requirements of these components are communication, cooperation, coordination, collaboration and change. Getting started requires a commitment to this community policing strategy.
Communication is the foundation for cooperation, coordination, collaboration and change. It is important to start communication early in the community policing implementation process.If you are a civilian, contact the North Miami Beach Police Department to discuss its community policing efforts. Ask them how you, as a member of the community, can assist them in addressing the problems of concern to you in your neighborhood.
Community Policing Unit - Neighborhhod Map
Under the Americans with Disabilities Act (ADA), privately owned businesses that serve the public, such as restaurants, hotels, retail stores, taxicabs, theaters, concert halls, and sports facilities, are prohibited from discriminating against individuals with disabilities. The ADA requires these businesses to allow people with disabilities to bring their service animals onto business premises in whatever areas customers are generally allowed.
The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. If they meet this definition, animals are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government.
Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or herself. "Seeing eye dogs" are one type of service animal, used by some individuals who are blind. This is the type of service animal with which most people are familiar. But there are service animals that assist persons with other kinds of disabilities in their day-to-day activities. Some examples include:
Some, but not all, service animals wear special collars and harnesses. Some, but not all, are licensed or certified and have identification papers. If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability. However, an individual who is going to a restaurant or theater is not likely to be carrying documentation of his or her medical condition or disability. Therefore, such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability.
The service animal must be permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed to go. An individual with a service animal may not be segregated from other customers.
Yes. A service animal is not a pet. The ADA requires you to modify your "no pets" policy to allow the use of a service animal by a person with a disability. This does not mean you must abandon your "no pets" policy altogether but simply that you must make an exception to your general rule for service animals.
Yes, if you refuse to admit any other type of service animal on the basis of local health department regulations or other state or local laws. The ADA provides greater protection for individuals with disabilities and so it takes priority over the local or state laws or regulations.
No. Neither a deposit nor a surcharge may be imposed on an individual with a disability as a condition to allowing a service animal to accompany the individual with a disability, even if deposits are routinely required for pets. However, a public accommodation may charge its customers with disabilities if a service animal causes damage so long as it is the regular practice of the entity to charge non-disabled customers for the same types of damages. For example, a hotel can charge a guest with a disability for the cost of repairing or cleaning furniture damaged by a service animal if it is the hotel's policy to charge when non-disabled guests cause such damage.
Yes. Taxicab companies may not refuse to provide services to individuals with disabilities. Private taxicab companies are also prohibited from charging higher fares or fees for transporting individuals with disabilities and their service animals than they charge to other persons for the same or equivalent service.
No. The care or supervision of a service animal is solely the responsibility of his or her owner. You are not required to provide care or food or a special location for the animal.
You may exclude any animal, including a service animal, from your facility when that animal's behavior poses a direct threat to the health or safety of others. For example, any service animal that displays vicious behavior towards other guests or customers may be excluded. You may not make assumptions, however, about how a particular animal is likely to behave based on your past experience with other animals. Each situation must be considered individually.
Although a public accommodation may exclude any service animal that is out of control, it should give the individual with a disability who uses the service animal the option of continuing to enjoy its goods and services without having the service animal on the premises.
There may be a few circumstances when a public accommodation is not required to accommodate a service animal-that is, when doing so would result in a fundamental alteration to the nature of the business. Generally, this is not likely to occur in restaurants, hotels, retail stores, theaters, concert halls, and sports facilities. But when it does, for example, when a dog barks during a movie, the animal can be excluded.
If you have further questions about service animals or other requirements of the ADA, you may call the U.S. Department of Justice's toll-free ADA Information Line at 800-514-0301 (voice) or 800-514-0383 (TDD).
You can return OverDrive audiobooks early, using the OverDrive Media Console app (version 2.4 or later) for iPhone / iPad, Android, Blackberry, and Windows 7.
If you're unable to transfer WMA Audiobooks to your iOS 5 device using OverDrive Media Console for Windows, please download and install the latest version of OverDrive Media Console (version 126.96.36.199 or newer) and the latest version of iTunes (version 10.5.1 or newer) and try again.
Unfortunately, we're unable to change the format of a checked out title or title placed on hold. If you have checked out and downloaded the wrong format, you may return the book early which will open a checkout slot in your OverDrive account and enable you to check out and download the correct format of that title if it's available.
The OverDrive service is reserved for resident card holders of North Miami Beach. If you are not a resident card holder of North Miami Beach and would like to use the OverDrive service, you may be interested in applying for a fee card with the North Miami Beach Public Library.
There are several reasons why you may be unable to use your library card to sign in to OverDrive:
Budgeting is one of the most important activities undertaken by governments. The annual Adopted Budget is a plan of financial operation that includes estimates of proposed expenditures and the proposed means of financing them during a fiscal year. The budget serves as the primary tool in allocating financial resources to programs and services. The budget should serve as a means for policy implementation, as a communication device, and as a benchmark for performance and financial management. Because of its importance, a budget process that involves all stakeholders - elected officials, citizen's groups, business leaders and governmental administrators and employees will lead to a more efficient and accepted government.
Section 166.241, Florida Statutes provides specific requirements to which municipalities must comply with regard to budgets and budget amendments. The Statute requires that budgets are balanced and adopted annually; the adoption must be by resolution or ordinance, unless otherwise specified by Charter. It also includes provisions relating to the methods and timing of budget amendments.
A fiscal year, abbreviated as “FY,” is the annual period applicable to the annual operating budget. Different governmental agencies, i.e., federal, state, county, and municipal, may have a different beginning date and ending date for their respective fiscal years.
An ad valorem tax (Latin for "according to value") is a tax based on the value of real estate or personal property.
Also referred to as property tax, the "ad valorem tax" is what an owner of real estate or other property pays on the value of the property being taxed. The Miami-Dade County Property Appraiser is charged with determining the value of all property within the county for tax purposes.
Ad valorem taxes are an important revenue source for a municipality's General Fund Operating Budget.
Property owners pay taxes to many taxing authorities in addition to the City of North of Miami Beach. For each tax dollar in ad-valorem taxes, these are the taxing authorities paid:
One mill is the equivalent of $1 of property taxes per $1,000 of taxable value. Taxable value is defined as the assessed value of property minus the amount of any applicable exemptions provided by the Florida Statutes or the Florida Constitution.
The millage rate, also referred to as the ad valorem tax rate, or the property tax rate, refers to the number of mills assessed per thousand dollars or the levy per thousand dollars of taxable value of real property. Each taxing authority establishes its own millage rate. For FY 2020, the City’s millage rate is 6.2000 mills ($6.2000 per thousand dollars) plus a voted debt service millage rate of 0.6194 mills ($0.6194 per thousand dollars) resulting in a total millage rate of 6.8194 mills.
The millage rate for a North Miami Beach taxpayer is typically only 31% of the total millage paid to all taxing authorities. View a historical list of past millage rates since Fiscal Year 2001 (PDF).
The Adopted FY 2020 Operating Budget provides for 341 full-time positions which represents a net increase of 17 positions from the Adopted FY 2019 Operating Budget.
Debt is defined as an obligation resulting from the borrowing of money or from the purchase of goods and services. Debt instruments used by the City may include general obligation bonds, special obligation bonds, bond anticipation notes, and tax anticipation notes all of which must be approved by the City Commission before issuance. Additionally, a general obligation bond must be approved by a majority of the residents of the City qualified to vote and voting in an election; hence, the term “voted debt.”
Debt service encompasses the payment of principal and interest related to long-term borrowing and, for purposes of the annual budget, is calculated on an annual basis over the term or life of the debt.
As used in governmental accounting, a fund may be defined as a fiscal and accounting entity which is comprised of a self-balancing set of accounts which reflect all assets, liabilities, equity, revenue, and expenses necessary to disclose the financial position and the results of operations.
An Enterprise Fund is the type of fund used to account for operations which provide services to the general public similar to a private business enterprise in nature. The intent is that the fees charged to users of a particular service cover all costs of providing that service. Examples of enterprise funds in the City include the:
A Self-Insurance Fund provides a central risk financing mechanism and self-insurance reserve for the payment of claims relating to workers’ compensation and general liability. The City has two separate Self-Insurance Funds: Worker's Compensation and Liability. They are administered by the Risk Management section of Human Resources. Activities of these funds include retaining third party administrators, obtaining third party property insurance coverage and securing claims management services.
The Capital Improvement Program, “CIP,” is a compilation of the various proposed capital projects planned over a specified five-year planning period. The program also incorporates and specifies the resources estimated to be available for programming as well as the costs involved for each individual, proposed capital project. Given the fact that the CIP is a planning document, typically only the current fiscal year’s funding allocations have been approved by the City Commission for expenditure.
A capital improvement project is defined as the major construction, expansion, purchase, or major repair or replacement of buildings, utility systems, streets, or other physical structures or property, which requires the expenditure of $10,000 or more and has an expected life or useful life of at least five years.
The Comprehensive Annual Financial Report is prepared in conformity with accounting principles generally accepted in the United States (GAAP) and audited in accordance with generally accepted auditing standards and government auditing standards by a firm of licensed certified public accountants. The objectives of financial reporting are to:
The Comprehensive Annual Financial Report is released in late spring, or early summer, after completion of the annual audit. CAFRs are available online since fiscal year 2003.
Monday through Friday, 8 a.m. to 5 p.m., except for federal holidays.
Visit our Utility Services page for more information regarding your utility services, such as where to open an account, pay your bill, or for any other questions.
Yes. Garbage pickups are done twice a week regardless of occupancy. Even a vacant home may need to have yard work done and debris placed out for pickup.
Call our Public Service's Operations Center to arrange a pickup at 305-948-2936. They will return it to its proper owner.
The nearest location is:
North Dade Justice Center15555 Biscayne Boulevard
Phone: 305-275-1155Hours: Monday through Friday, 8 a.m. to 4 p.m.
Check the requirements at the Miami-Dade County Clerk of Courts website.
If you were born in Miami-Dade County, FL:
If you were born anywhere else in the United States, please visit the VitalCheck website, a certified source for government vital records, including birth, death, marriage and divorce certificates.
You can apply at your nearest Post Office. For a list of other office locations nearest to you, visit the U.S. Department of State, Bureau of Consular Affairs, Office of Passport Services. You can also check out the U.S. Passport Service Guide for Miami.
The deadline for filing for exemptions is March 1st. Exemption forms are available from the Miami-Dade County Property Appraiser's Office.
Normally, the first and third Tuesday of each month, but you can also check the Calendar of Events for specific meeting dates/times.
We'd appreciate it if you discover any links on our website that are broken so that we may fix them. Please send an email to the Webmaster.
It is one possible indication of gang activity in your area. Gang graffiti is different than other graffiti, and it takes an educated individual to "read" it. Through graffiti, gangs give notice of their presence and activity. The graffiti can range from individual members' names to symbols, such as a painted crown. Graffiti is how gangs communicate and tell others that the area is visited by a particular gang.
Notify your local law enforcement agency so that they can photograph it. This enables law enforcement to monitor gang activity. If you live in North Miami Beach, notify the North Miami Beach Police Department by calling 305-948-2940.
Be aware of the friends with whom your child associates. What kind of clothing does your child wear? Is a particular color or piece of clothing always part of what he or she wears? Does he or she have graffiti on their school book covers?
Notify your local law enforcement agency. If you live in North Miami Beach, notify the North Miami Beach Police Department by calling 305-949-5500 and ask for someone to speak to you and your child. School Resource Officers and Dare/Great Officers are also available to assist you by calling 305-948-2956.
In North Miami Beach, the School Resource Officers (SROs) are trained in dealing with gangs. They are aware of the kids who belong to gangs and monitor them while they are in school. The SROs work closely with the Gang Unit and the Community Policing Unit so that gang activity within schools is held to a minimum. Most gang activity occurs away from schools.
Gang members can come from virtually every socioeconomic level of the community. They can be from the homes of the very rich to the very poor.
Kids normally join street gangs by either committing a crime or by being "jumped in." "Jumped in" is an initiation which involves other gang members beating the perspective member as a test of his or her courage and fighting ability.
Gang members are sometimes armed. They carry an assortment of weapons ranging from sticks and baseball bats to semi-automatic firearms.
Need some help figuring out when your Bulk Trash Pick Up day is? Make it easy on yourself and be sure to check out our new interactive map! Zoom in to see what zone you are in, or type in your address, either way, you'll know your day! (Here's a hint when typing in your address: be sure to follow up your home address with North Miami Beach!)
Garbage consists of all normal household waste. Trash includes large household debris items. Please visit the Solid Waste page for additional information.
Garbage must be bagged and consists of all normal household waste. Contents must fall freely from the container when dumped.
Yard clippings, dirt or sod, rocks, concrete, toxic materials, highly flammable materials, construction and remodeling debris will not be accepted.
To find your garbage pick up days, view the garbage routes and schedules (PDF).
You might risk missing your pick-up if you do not place your container our for collection by 6:30 a.m. on pick-up day. If the container is not outside by the specified time and placed properly at the edge of your street with the handle facing your home, the container will not be emptied. Do not place your container out any earlier than 6 p.m. on the day before pick-up. If you have street pick-up, your container should be moved back to your property by 7 p.m. on your pick-up day.
The question of whether or not your garbage, bulk trash, and/or residential curbside recycling will be picked up on a holiday depends on the holiday. Visit the City's solid waste and recycling web page for updated information. Holiday updates will be posted online.
The City provides each resident with a 96-gallon container. Homeowners are responsible for normal care, cleaning, and lost or stolen containers. To help reduce odor and maintain the containers cleanliness, you should bag all garbage. The homeowner, in the event of a theft, should file a police report. For more information, contact Waste management at 305-450-5699.
The 96-gallon container is assigned to the property address. Should you change residences, call Solid Waste customer service at 305-948-2960 for further instructions before moving.
The preferred location for your 96-gallon container for collection is to have the container handle facing your house and the container positioned at the edge of the paved traffic lane at least five feet from obstruction such as fences, lamp-posts, mailboxes or vehicles. Do not block pedestrian access.
Your 96-gallon alley container must be placed behind your property in the alley with the handle facing your house. The container must be placed in the alley on your pick-up day by 6:30 a.m.
Yes, first report it missing to the North Miami Beach Police Department at 305-949-5500, and obtain a case number. Then contact Waste Management at 786-450-5699, provide your police case number, and request a new garbage container. A replacement will be provided, free of charge.
If it is not possible to store the container inside, we suggest securing it to a fence or large structure.
Acceptable trash includes furniture, boxes, general household debris, yard clippings, leaves, trees and shrubs (cut in lengths no longer than 5 feet).
Unacceptable trash includes tires, dirt or sod, concrete, toxic materials, highly flammable materials, construction and remodeling debris. Also included are vehicles, motorcycles, boats, trailers, motors and household appliances.
For proper disposal of home chemicals, call Miami-Dade County at 311.
Appliances such as refrigerators, washers, dryers, stoves, microwaves, air conditioners, water heaters, etc., are prohibited in the landfill and will only be picked up by special request by Waste Management. Call 786-450-5699.
Check out the interactive Bulk Trash schedule.
Bulk trash is picked-up once a month on a designated day for each zone. Trash piles cannot be placed out more than 48 hours before your pick-up day. Please call 786-450-5699 if you have any questions with regards to the pick up schedule in your area. Place your bulk trash neatly on your swale in front of your home. Do not place your trash on sidewalk and keep piles at least five feet away from obstacles such as fire hydrants, trees, poles, cars, etc... Find out more about your bulk trash zone is here. For alleyway collection, place your bulk trash neatly behind your own home. Do not place on top of your water meter, or obstruct the alley or your garbage container and avoid placing the trash against the fence. The City is not responsible for damages done to your property if the trash is stacked too close.
Trash should be stacked neatly in the swale in front of your property (if you have alley pick-up, stack it neatly next to the alley on your property so the truck can pass). Please do not stack trash on the sidewalk or on top of water meter boxes, and keep it away from fences. The City is not responsible for damaged fences due to improper stacking. Current ordinances require that yard waste be placed in a pile separate from the trash and away from the garbage container. Yard clippings and leaves must be bagged.
Only one full truck load of bulk trash is permitted to be picked-up at an individual resident at once. A special charge will be assessed for additional loads. Please call 305-948-2904 if you have any questions. If a pile of trash is set out illegally, requiring the City of make a special collection, the property owner will be charged a fine.
Professional landscapers / gardeners are required to haul any debris generated by their jobs. If they do not, the homeowner/resident is responsible for removing the debris. Questions regarding trees or tree removal should be directed to the Public Works Department at 305-948-2904.
In most cases, bulk trash is not picked up on some holidays. For more information call the Public Works Department at 305-948-2904.
Dead animals are picked-up only on City property and must be arranged through the Public Works Department by calling 305-948-2904 during the hours of 7 a.m. to 4 p.m., Monday through Friday.
Yes, the City offers residential curbside recycling, and commercial recycling. Residential curbside recycling is every Wednesday. Call Waste Management at 786-450-5699 if you have any further questions.
Residences from single family homes up to quad-plex apartments now have curbside recycling pickup every week.
Recycling materials should be placed all together into the blue bin and wheeled out to the curb every Wednesday.
Today recycling is single stream recycling. All recyclable items go into one bin and the sorting is done at the recycling plant. Gone are the days of separating items into different bins. There is no longer a need to spend hours trying to remove labels and sorting items by type.
Read more about Residential Curbside Recycling (PDF).
To learn more about residential curbside recycling, view the recycling page.
The Department of Human Resources' general office hours are from Monday through Friday from 8:00 AM to 5:00 PM, excluding legal holidays.
The City of North Miami Beach notifies persons interested in employment by the following means:
You must submit a completed City of North Miami Beach Employment Application Form. Applications may be submitted in person, fax or email to (email@example.com). In either case, applications must be accompanied by copies of the documents required by the job announcement. All applications and corresponding documents must be submitted to the office of Human Resources by the closing date. Submitted applications must bear an original signature. Your eligibility for a particular position will be evaluated based on the information you include in your application, so it is imperative that you include all information you feel should be considered on your application form.
No, for most classifications, you do not have to be a City resident to apply for employment. The City is interested in providing the best services possible to its citizens so non-city residents are certainly not barred for employment consideration. However, after the screening and selection process is completed, should a City of North Miami Beach resident and a non-City of North Miami Beach resident be found to be equally qualified, the City of North Miami Beach resident will be given employment preference.
In order to establish bona fide residence, the applicant, examinee and/or employee must submit the following documentation:
Picture ID- Present one (1) unexpired form of picture identification from the following categories:
(1) State of Florida Driver’s License or Florida ID Card issued by the Florida Department of Highway Safety and Motor Vehicles (DHSMV);
(2) U.S. Passport, Certificate of Naturalization or Alien Registration Card ("Green Card"); or
(3) Passport issued by a foreign government AND a valid U.S. Visa.
Proof of Residence:
Present two (2) of the following documents, which must demonstrate continuous residency in the City for one (1) year:
(1) Lease rental agreement (properly executed by both parties), and a notarized Letter from the Lessor/Landlord confirming that the Lessee/Renter has continuously resided at the address provided for one (1) year;
(2) A mortgage statement at the address provided (verification of continuous ownership for one year via statements for the prior twelve (12) months, or current statement plus letter of the Mortgagee confirming mortgage on the property for one (1) year);
(3) Any current utility bill with service at address provided (verification of twelve (12) consecutive months of bills at any address located in the North Miami Beach);
(4) Property Tax Bill of address provided (verification of continuous ownership for one year); or
(5) Voter’s Registration Card (registration date will be verified).
Any exaggerated or false statement(s) or omission of requested information may be cause for your application to be rejected. Or, if you have been employed, may be cause for your termination.
The City of North Miami Beach offers the following options in the field of law enforcement:
Note: The requirements are listed on the announcement when recruitment begins.
In accordance with Florida Statute 295, the City of North Miami Beach will award United States military veterans who meet the criteria stipulated in the aforementioned statute preference in employment. All applicants seeking veteran's preference are required to present a legible Form DD-214 in order to qualify. Applicants claiming disabled veteran's preference must also submit a letter from the Department of Defense or the Veteran's Administration that is less than one year old at the time of application which indicates that the applicant possesses a current, service-connected disability, and states the rating of same. Documents from the Veteran's Administration that reflect a permanent service-connected disability will be considered despite issue dates prior to one year. In addition to the Form DD-214, applicants who have been awarded combat campaign/expeditionary medals that are not reflected on the Form DD-214 must submit supplemental documents from the Department of Defense that demonstrate possession of a combat campaign / expeditionary medal by the closing date. All relevant documents must be submitted for the closing date in order to have preference awarded. For additional information concerning veterans' preference, please contact:The Florida Department of Veterans' AffairsBy phone at: (727) 319-7462By email: firstname.lastname@example.orgWebsite: http://www.floridavets.org
It depends on the extent of the volunteer/ internship duties and responsibilities.
Yes, based on The Americans with Disabilities Act of 1990 (ADA), the City will provide reasonable accommodation.
NOTE: Documentation may be required.
A drug test may be required for employment with the City of North Miami Beach depending on the job classification.
This number varies slightly, particularly during seasonal employment periods, such as the summer. On the average, however, the City employs approximately 500 employees (including full and part-timers).
You must complete a City of North Miami Beach Information Change Form to the Department of Human Resources via email (email@example.com), fax, U.S. mail or in person, accompanied with the appropriate legal documentation attesting the change(s). If your name was changed, a copy of the legal name change document i.e. marriage certificate, social security card is also required.
Yes. Presently, the City of North Miami Beach has two labor unions.
Currently,the city generates a weekly payroll for all of its employees.
By listening to the radio, watching TV, or reading your local paper. If necessary, a precautionary boil-water notice will be sent to the media for dissemination. We will also post this information on the City of North Miami Beach website.
A precautionary boil-water notice may be issued in the event of a significant loss of water pressure, a water-main break, or if bacteriological analyses of samples obtained from your water-distribution system have indicated possible contamination of the water.
Boil water before use, holding it at a rolling boil for over one minute (and then cool) before drinking, washing dishes, cooking, etc. If you do not have access to a stove, see Preparing Tap Water For Storage. An alternative to boiling or using bleach to sanitize your water, water purification tablets are available at local stores that sell camping equipment.
When we are under a precautionary boil -water notice, the water may be used for showering, baths, shaving and washing, so long as you do not swallow or allow water in your eyes, nose or mouth. Children should be supervised to ensure they do not ingest water. Even though the risk of illness is minimal, time spent bathing should be limited. Individuals who have recent surgical wounds, are immunosuppressed, or have chronic illness may want to consider bathing with bottled or boiled water until the notice is lifted.
Most home water filters are meant for water that is already microbiologically safe. Using these filters during a precautionary boil-water notice will not guarantee the safety of the water. All filter cartridges must be replaced after the precautionary boil-water notice has been lifted to ensure the filter is not contaminated.
One official passport photo taken within past six months is considered valid.
For photo requirements, visit the U.S. Department of State website. Please note: the NMB Library does not offer photo service.
The NMB Library does not offer passport photo services.
Applicants 15 and younger will need both parents present. For additional information, visit the U.S. Department of State: Children Under 16 web page.
Two separate payments are required.
U.S. Department of State
NMB Library offers three processing options:
Visit the U.S. Department of State website for up‑to‑date information.
Contact the National Passport Information Center (NPIC) by calling 1-877-487-2778.
You can also visit the NPIC website.
Click Goal Settings link under the goals section.
If you want to set usage goals, you can set them based on a percentage of last year’s usage or you can set a goal of a specific amount.
Alerts will be sent when usage reaches 80% and 100% of goal.
Percentage - (Based on previous year’s usage during the same Month/Week)
Flat Rate - (Based on usage for every Month/Week)
To change the meter's display name (identify domestic, irrigation, fire line meter), click on drop-down box by the account holder’s name.
You will receive a message saying your password has been successfully changed.
Once you've registered you can login at the Customer Portal.
To receive alerts when daily usage exceeds 150% of previous week’s highest daily usage follow these steps:
Example: Last week’s highest usage was 250 gallons. Alerts will be sent if you use more than 375 gallons any day this week.
Message appears: “We have sent a password reset link to your registered email address.”
Please check your email and follow its instructions for resetting your password.
Before you register, you should have a copy of your utility bill available. This provides your account number and meter number. Entering incorrect information in the registration form may delay your access to the portal. Once you have all of those items you can Register Online.
Most customers have one meter. However, there are instances where you may have more than one meter, or you have multiple properties/accounts you need to keep track of.
The first step is to add another account (How do I add another meter?), and then follow these directions:
Select any meter listed in order to display its usage. If additional accounts are listed here, you can click them to make their meters available also. Once the new meter displays, you can also rename it and also set goals and alerts for it. It becomes the default display the next time you log on to the Customer Portal.
There are two ways to view older data. The simplest is to use the Previous and Next buttons under the Daily graph. However, this is not always the most efficient way to view data from previous months or years.You can also click on the Calendar icon in the upper ribbon, and select your month and date.
To view specific videos on how to use the customer portal, visit Customer Portal Help or click on the Help button at the bottom of the customer portal page.
Please click here to access a downloadable PDF for the NMB Payment Plan
Click here to read the Q&A PDF
Why is NMB Water returning to quarterly billing?
In 2018, NMB Water transitioned from quarterly to monthly billing as requested bycustomers and in hopes of simplifying bill paying. We were mistaken, and we are workingquickly to return to quarterly billing for the convenience of our customers. NMB Watercustomers will again be billed quarterly starting in January 2020.
Who is affected by the change?
Only single-family home customers will see a change in billing frequency. Multi-family andbusiness customers have and will continue to be billed monthly as is customary.
Why will customers see a fee increase with the return to quarterly billing?
Quarterly billing results in reduced revenue stability due to less ‘fixed rate’ revenue recovery. As a result, an 18.5% increase in usage charges is needed in the first year (2020) to make up for the reduced revenue. Following the 18.5% increase in year one, NMB Water customers will see 4.5% rate increases in years 2-5. These increases are needed to secure bond financing and to complete capital improvements projects.
What capital improvements projects will be covered by the increases and why do we need them?
Approximately $106M in capital improvements are planned from 2020 to 2025. Improvements include, but are not limited to, expansions, repairs or upgrades of water mains, pumps, and electrical systems. These improvements are needed to continue to ensure that we can provide dependable service that surpasses all standards.
Why have I received “erroneous” bills?
We understand that because of the recent changes some customers received irregularbills. Our customers should contact NMB Water immediately if they think their bill isincorrect. We thank all our customers for expressing their concerns and preferences andapologize for any confusion the recent changes in bill frequency may have caused. Forassistance, customers may call 305-NMB-WATER.
Why do customers residing outside of North Miami Beach pay a surcharge for NMB Water service?
Customers who reside outside North Miami Beach pay a 25% surcharge allowed by state law that makes it possible for NMB Water to serve more than 130,000 customers in other municipalities. This surcharge helps us maintain and improve our operations to provide services that surpasses all standards to a growing number of customers.
Why is the City of Miami Gardens, though not its residents, exempt from the surcharge?
NMB Water waived the surcharge for the City of Miami Gardens as part of the City of North Miami Beach’s efforts to resolve a legal dispute and to be a good municipal neighbor. This waiver applies only to Miami Gardens’ municipal utility bills.
Please click here to access a downloadable PDF application for the NMB Water We Care To Share program.
During regular business hours:
Please note that our staff will not enter your residence or business under any circumstance and that a clean out connection is required for the city to clear the lateral backup. If the City determines the lateral blockage is on the customer’s side of the connection (sewer pipe located on customer's property), the customer will have the option of hiring your own plumber to clear the line, or to utilize our crew for a nominal fee ($100 during business hours and $150 for after-hours, nights, weekends and holidays). Please remember, our crews cannot clear a lateral blockage if you don't have a clean out connection.
You can establish an account by placing a deposit with us at North Miami Beach City Hall, Customer Service, 17011 NE 19th Avenue, in the lobby.
Monday - Friday
8:00 a.m. - 5:00 p.m.
If you call in advance, they can give you the exact amount of the deposit required. Their number is 305-948-2960. They ask that you provide proof of ownership or a copy of a valid lease. They are pleased to initiate service for you the same day if we receive the deposit by 3 p.m.
To terminate your water service, call Customer Service at 305-948-2960 to request the date you wish your service to be discontinued. Next day service is available Monday through Wednesday.
Terminating your water service includes our getting a final meter reading, credit of your initial deposit to your final bill, and mailing a final bill to your forwarding address. If any refund is due, a check will be included with your final bill.
Residents have several payment options, to learn more check out the Payment page.
If your water service is terminated due to delinquent payment, the delinquent amount and any turn-off, and turn-on fees will have to be paid before water service is established again. In order to provide same day turn on, your payment must be received by 3 p.m.
Please call Customer Service at 305-948-2960 to request a turn-on, and to notify that your payment has been made.
Monday - Friday
Call Customer Service at 305-948-2960 with any questions you may have about your utility bill.
8:00 a.m. - 5:00 p.m.
From time to time, your water bill is estimated. Usually, the reason is because the meter reader could not access your meter. Perhaps the fence was locked, a dog prevented access, or the meter was obstructed. If your bill is estimated, please call Customer Service at 305-948-2960 to make arrangements for your meter reading.
Our staff will take your information and someone will be dispatched to your home or business to investigate the situation. If the problem is determined to be inside your plumbing system, you have the option to hire your own plumber to clear the line or utilize our crew for a nominal fee ($100 during business hours and $150 for after-hours, nights, weekends and holidays).
8 a.m. - 5 p.m.
Emergencies may be reported at: 305-652-6460
View our 2016 Water Quality Report, which was produced and printed in 2017. Data in the report was collected from water samples taken between January 1, 2016, and December 31, 2016.
1. Will all NMB Water customers receive monthly bills?
Yes. Only residential NMB Water customers will need to be converted receive monthly bills.
2. Do more frequent bills mean that I will be paying more for my water?
No. You will not be paying more because you receive monthly bills. Instead of paying your bill every three months, you will pay for the water you each month.
3. Will my water bill look different?
No. Your water bill will look the same. The only difference is your bill will reflect one month of usage instead of three. The bill will still contain water charges and related fees for your actual usage.
4. I will need to make payments more often and use more postage. How can I save time and money?
Yes. Payment is required monthly but should be lower than quarterly bills. You can save time by paying your bill through the web portal at NMBWater.com and sign up for recurring payment.
5. Do I have the same amount of time to pay my bill before it becomes past due?
Yes. Now that you are on a monthly billing cycle, your bills will be smaller every month, but you still have 20 days to pay the bill before it is considered past due.
6. Will the monthly bills be due on the same day each month?
Yes. The monthly bills will be mailed out by the 3rd and are due by the 23rd of the month. If the 23rd falls on a Saturday, Sunday or holiday the due date is the next business day.
7. Are there benefits to receiving bills monthly instead of quarterly?
Yes, there are several benefits to monthly billing. Monthly bills provide customers with more frequent and timely information about their water use. This can assist NMB Water customers with more efficient household budgeting, less fluctuation in billing amounts especially after periods of heavy use, and ability to detect possible water leaks quickly. By noticing that water use is higher than average, customers can detect potential problems quickly and eliminate costly bills.
8. Why do I see a previous balance on my account when I paid my bill on the 30th?
Due to printing and mail time, NMB Water has to process the bills on or after the 25th of the month; which is why payments made after the 25th of the month may not be reflected in the total due.
9. May I have an extension to pay my first monthly bill, so that I may adjust my budget?
If you desire, you will be able to postpone your first monthly bill payment until December 31, 2018, with no penalty.
1. What are chloramines?
Chloramines are a disinfectant used in drinking water to inactivate bacteria and viruses.
2. What is free chlorine?
Free chlorine is a stronger disinfectant than chloramines, which may be used to inactivate slightly more resistant bacteria and viruses that may be found in the water distribution system.
3. Is free chlorine and chloraminated water safe?
Yes, both are safe for people and animals to drink, for cooking and bathing, watering the garden, and for all other common uses. However, precautions must be taken to remove or neutralize chloramines and free chlorine during the kidney dialysis process, in the preparation of water for fish tanks and ponds, and for businesses requiring highly-processed water.
4. Why are free chlorine and chloramines harmful for dialysis patients?
Both free chlorine and chloramines may harm kidney dialysis patients during the dialysis process if they are not removed from water before passing into the bloodstream. Like everyone else, dialysis patients may drink water treated with either free chlorine or chloramines because the digestive process neutralizes these chemicals before they can enter the bloodstream.
5. How can I remove chlorine from my water?
Chlorine can be removed by boiling water, adding a bit of lemon juice, or filling a container with water and leaving it to vent.
6. Will pool owners need to treat water differently?
Pool owners must maintain the same chlorine level in water treated with either free chlorine or chloramines to prevent algae and bacterial growth. Pool supply stores can provide pool owners with more information.
7. What does “hydrant flushing” mean?
NMB Water will draw the chlorinated water through fire hydrants for several days. The flushing also allows sediments/minerals that have collected in the water mains to be washed out. Additionally, the flushing process is part of NMB Water’s annual hydrant maintenance program.
8. Will I see a drop in water pressure during the hydrant flushing?
Most customers will not see a drop in water pressure. If a change in pressure does occur, it usually lasts for only 30 minutes or less.
9. Will hydrant flushing in my area cause cloudiness or sediment in my water?
The flushing process can stir up sediments and minerals in water mains, occasionally resulting in some short-term cloudy water conditions. If you encounter such conditions, please flush the water from tap until the cloudiness dissipates.
No; the City is not pursuing “privatization,” instead we are seeking to contract with a company to manage day-to-day operational functions, while the City continues to maintain complete control over the direction, policies, plans, finances and rates associated with the utility. The City is not and has never considered selling the utility. Because the City will continue to own and manage the utility, the Florida Public Service Commission (PSC) will not set any of the rates or policies of NMB Water.
No, just as the City handled contracting Sanitation services in December 2015, we will require any firm to transition every single current hourly employee provided that they pass standard employment screens (e.g. drug, background, physical).
Current salaried management and salaried support staff will be evaluated to determine if they are a good fit within the new organization. Current salaried employees may end up in different roles or positions with the new company or remain with the City. Every effort will be made to have the selected firm retain as many salaried employees as possible.
Regardless of whether the position is hourly or salaried, the City will ensure in contract negotiations that salaries are not cut; additionally, certain salaries may increase as we work to ensure the former employees are at market competitive rates.
Former employees will be offered similar benefits (e.g. medical, dental, etc.) including a 401(k) retirement plan in lieu of their current City pension. A 401(k) is a portable and flexible benefit under the employee’s control.
Absolutely not. The City will continue to provide oversight, leadership and direction of NMB Water from City review/audit staff, NMB Water executive management, the City Manager’s Office, review by the Public Utilities Commission (PUC), and ultimate control by the Mayor/City Council. This includes determination of all current/future water and sewer rates and fees.
Not at all, in fact the purpose of this endeavor is to ensure our valued customers receive better service at the same or better rates. The City’s contract will stipulate superior service requirements and guidelines that the contractor must adhere to as well as industry-standard best practices and performance measurements that will be constantly evaluated by the City to ensure the highest quality customer service experience.
Definitely not, our contractual terms will require stringent daily laboratory testing of drinking water quality to ensure it continues to meet and/or exceeds all regulatory requirements of the Florida Department of Health, Florida Department of Environmental Protection and the United States Environmental Protection Agency.
The City’s Strategic Plan, developed and unanimously adopted in 2014, directed that a comprehensive review of NMB Water was a high priority. Consequently, the City conducted an Operational Assessment. This assessment was conducted by a highly respected independent third party firm, Eisenhardt Group, Inc., not affiliated with any contract operations firms and with a demonstrated track record of recommending either continued municipal operation of utilities or private sector partnerships depending upon the specific situation and conditions.
The results of this assessment were presented to the PUC and City Council in April 2016 and concluded that NMB Water was operating very poorly in relation to our utility peers. Both the assessment and presentations are available. A condition assessment of utility infrastructure also corroborated that NMB Water is in urgent need of improvements in a number of areas, creating significant risk for the City and for our customers.
In order to ensure that we continue to provide safe, reliable water at affordable rates for years to come, a recommendation was made to issue a Request for Qualifications (RFQ) for operational partnership services for NMB Water (including Customer Services). This recommendation was accepted on April 19, 2016, with the passage of Resolution 2016-22. The City used an RFQ method for procurement rather than a Request for Proposal (RFP) method because the primary consideration in the selection was our commitment to attaining the highest standards of quality rather than simply seeking out the low bidder.
RFQ 2016-08 only sought highly qualified firms which demonstrated an outstanding track record of:
Any firm not meeting these standards would have been immediately disqualified.
Yes. please see the opinion from the Executive Director of the Miami-Dade Commission on Ethics and Public Trust Inquiry 17-78 (PDF).
All savings realized from the contract will belong to the City, specifically NMB Water’s two Enterprise Funds resulting in long-term lower rates, than would otherwise occur without resolving the issues identified in the Eisenhardt Group report, for the utility's customers.
The City Commission, based on the Eisenhardt Group report, decided to direct the City Manager to develop a Request for Qualifications to solicit qualifications from qualified parties for a partnership program for the Public Utilities and Customer Service Departments (now collectively termed ‘NMB Water’).
The City's poor performance over several decades is documented in the Eisenhardt Group Operational Assessment Report (PDF).
Unfortunately, that report demonstrated that the City was failing significantly in almost every single facet of the operation. The City does not have the requisite resources and qualified managers and employees to achieve success. For a specific discussion of the City’s options and the consultant’s ultimate recommendation, please refer to pages 121-133 of the Eisenhardt Group Operational Assessment Report (PDF).
Section 287.055, Florida Statutes, the “Consultants’ Competitive Negotiation Act” (“CCNA”), governs the procurement process. Specifically, subsection (5) Competitive Negotiation, governs the negotiation process requiring that negotiation with the 2nd ranked firm can only occur if the City is unable to negotiate a satisfactory contract with the 1st ranked firm and those negotiations are terminated.
Yes; the City complied with all notice requirements. Please refer to the discussion of the procurement process starting at approximately the 18 minute mark during the April 3, 2017 Special Meeting Presentation or view the City Commission PowerPoint presentation (PDF).
All proposers were allowed equal access to a CONSIDERABLE volume of data regarding the current status of the Utility. All Requests for Additional Information (RAIs) and public records requests from the proposers were fully responded to and the information was shared with all proposers. It's important to note that this solicitation was concerned with qualifications and not with a price bid, so the focus was on demonstrable qualifications exhibited in other municipal utility operation contracts. None of the proposers were given a tour of the facility during the solicitation.
NMB Water is committed to providing the absolute finest utility service for ALL of our regional utility customers; we believe that this necessary operational transition will aid us in achieving that goal. Information will be frequently updated at the NMBWater website. If you have any additional questions, please contact us at 305-957-3657 or Email NMB Water.
Restrictions apply to all sources of water for irrigation including wells, canals, ponds and lakes. Landscape irrigation using reclaimed water is not restricted.
Residential and commercial water restrictions are mandatory and are enforced by South Florida Water Management District staff, local governments and law enforcement agencies. Residential fines vary by municipality, but typically range from $25 to $125 for a first offense. Civil penalties for violations of restrictions by District permittee's and commercial users begin at $1,500 and can increase depending on the severity of the violation.
Car, boat and other vehicle washing is allowed. Always attach an adjustable spray or trigger nozzle to the hose and wash vehicles over a non-paved, grassy or porous area.
Using a watering can or hand-watering with a hose and attached adjustable spray or trigger nozzle is allowed.
Drip, bubble and micro-jet systems that apply water directly to root plant zones may be used anytime. Any low-volume system should not produce water runoff.
Landscape irrigation systems may be operated once a week during restricted days and/or times for cleaning, maintenance and repair if an attendant is on-site in the area being tested. Testing should not exceed 10 minutes per zone.
Violations of water restrictions may be reported to local law enforcement or city/county zoning and code enforcement agencies. Both have the authority to issue warnings and citations that can lead to fines. If you choose to notify your local law enforcement agency, please call their non-emergency number.
Variances from restrictions that may allow you to change your watering days and/or times can be applied for through the South Florida Water Management District. The application form and instructions are available at South Florida Water Management District. Applications will be reviewed by South Florida Water Management District staff, and approval or denial is based on criteria listed in the Water Shortage Plan Rule. Water restrictions must be observed while a variance application is under consideration. For more information call 800-662-8876.
Please click the following link to access a downloadable PDF application for the NMB Water We Care To Share program.
Go to Online Payments for the City of North Miami Beach. You will need to have your Account Number and Verification Code from your utility bill. You can choose to make a One-Time Payment using your checking account or credit card, or you can register for Paperless Billing.
Great news! You are no longer required to register to pay your bill! We offer a convenient One-Time Payment option that doesn’t require you to remember any passwords. However, if you register for paperless billing, you are offered options to make it more convenient to pay multiple bills, enroll in automatic payments, and save your payment information for future payments.
This service provides you with an easy way to view your billing statements online. Instead of receiving your paper bill(s) in the mail, we will send you an email notification when your utility bill is generated. Simply click the link in the email and login to the secure website to view your bill.
Go to the Online Payments site and click on “Register Here.” To enroll, you will need a valid email address, your account number and verification code from your utility bill. You will be asked to pick a password, and an email will then be sent to that address with a link to confirm the address is valid. Then you will be able to login.
The initial enrollment process enrolls one account. If you have multiple accounts to register, you can add other accounts from the “Settings” pane, by clicking Edit next to Add Another Account. You will need the account number and 4-digit verification code for each account added.
Billing statements will be available online for 1 year.
Yes, there are a variety of reasons why a customer might need to do this. Sometimes customers want to prepay their bill while they are away on vacation.
Not at this time, this is an enhancement planned for the future.
Not at this time, but this is an enhancement planned for the future. We understand that for many residential customers that receive a quarterly bill, that it is too hard to pay all at one time. In order to avoid having your water disconnected, we suggest you review your budget and begin to make either weekly or monthly payments as soon as you receive your bill.
Yes, you can change both in the “Settings” pane.
You may reset your password by clicking the "Forgot your password?" link on the login page.
When you enroll for Auto Pay, the automatic payment will be scheduled after your next paperless bill is generated. The first payment will then be made 2 days prior to that bill’s Due Date, for the Total Amount Due on your paperless bill. Any adjustments or payments, received since your paperless bill was generated, will not be included in the amount scheduled to be automatically paid. If you have registered multiple accounts, you will need to enroll for Auto Pay on each of those accounts.
Yes, you may change or delete Auto Pay in your "Settings" pane. However, the changes will only become effective after the next paperless bill is generated. If you currently have a scheduled Auto Pay pending that you need to change, or delete, you may email Customer Service, or call them at 305-948-2960 for a request. Please provide your account number and the email address you are enrolled with.
You may make your request to Email Customer Service, or call them at 305-948-2960. Please provide your account number and the email address you are enrolled with.
You may make your request via email Customer Service, or call them at 305-948-2960. Please provide your account number and payment details. We are unable void payments made using a checking account.
You may email your request to email Customer Service, or call them at 305-948-2960. Please provide the account number and the email address you are enrolled with.
Florida State Statute 119 governs the Public Records Law. Reports can take up to 10 business days for availability.Copies of police reports can be obtained at the Police Department's Records Section located at 16901 NE 19th Avenue.
To conduct an arrest search for Miami-Dade County, visit the Miami-Dade County Corrections website.To conduct an arrest search in Broward County, visit the Broward Sheriff's Office website.You may also check databases kept by the Florida Department of Corrections website.
The "jail" at the North Miami Beach Police Department is a temporary holding facility for prisoners prior to transport to a Miami-Dade County jail location. Depending on jail capacity and officer availability for transport, prisoners may spend up to six hours at the jail and often times are transported much sooner. Prisoners can not be bailed out of our detention facility, but rather can only bail out after they have been transported to a Miami-Dade County jail facility.
Visit the Florida Department of Law Enforcement website to check on sexual offenders and predators. You may even sign up to receive e-mail alerts when a registered sexual offender or predator moves into your neighborhood.
To obtain information on crime activity in my neighborhood, visit the Crime Reports Website.
The NMBPD offers child safety seat installation by our certified technicians. Installation assistance with child safety seats is accepted by appointment only. The child must be present for the installation so the officers can configure the safety harness properly. Please call the Crime Prevention Unit at 305-948-2955 to schedule.
If you need assistance with the installation of a child safety seat or any other information regarding this topic, please complete this FORM and an officer will contact you to discuss your needs. Please allow 3 to 5 days for an officer to contact you regarding your request.
Special events are activities for which licenses and permits may be required by the City of North Miami Beach and where large numbers of persons may gather or participate. Such events may include parades, cultural programs, festivals, music concerts, religious gatherings, block parties, community activities, and First Amendment Rights activities.In general only commercial property special events require a special event permit. However, there may be an occasion when a large gathering that is being held at a private home would require a special event permit.For more information, read about Requesting a Special Event Permit Application.
There are short and long term details with different payment terms. For more information, and to submit a request online, you may use this form. Requests for Off-Duty officers are only accepted Monday through Friday from 8 a.m. to 5 p.m. Sufficient advance notice is required.For further assistance or questions please contact our Off-Duty Coordinator, Denise Singman at 305-919-3710, or via email.
The North Miami Beach Police Department encourages citizens to recognize police employees who admirably perform their duties, and encourage feedback on the Department's performance or the actions of its members. To commend the actions of a North Miami Beach Police Department employee, you can:
Commendations received by the Chief of Police for any North Miami Beach Police Department employee result in the employee being advised of your gratitude and also the placement of the commendation in the employee's permanent record. Depending on the situation, the employee could be considered for other department or community awards recognition. Minimally, the employee is made aware of your kindness and appreciation.
The North Miami Beach Police Department is interested in hearing from you and being accountable to our customers. There are two methods for investigating and resolving complaints against members of the Department. One method is informal, the other is formal.
Most complaints against employees can be resolved by the employee's supervisor. This is considered an informal investigation. In a formal investigation, the officer's Shift Commander meets with the employee and then determines the appropriate action to take to resolve the complaint. With more serious complaints of misconduct, the Shift Commander will take an initial statement from the complainant and then refer the incident to the Internal Affairs Unit for a formal investigation.
To make an informal complaint against an employee, please contact the North Miami Beach Police Department either in person at 16901 NE 19th Avenue, or by calling 305-949-5599 and ask to speak to a supervisor.
To make a formal complaint about an employee, you may pick up a Citizen's Complaint Affidavit in the station lobby, or contact the Internal Affairs Unit at: 305-787-6039. While the North Miami Beach Police Department encourages comments about our employees, it is difficult to conduct an investigation and make a determination based on anonymous information, due to a lack of complete information and victim/witness cooperation.
Please keep in mind that the filing of a complaint requires a sworn affidavit, under penalties of perjury, per Florida State Statutes in regards to knowingly providing false information, and may result in Civil and/or Criminal penalties.
The storm water charge is used to pay for improvements, operations and maintenance of the storm water management system (for example: upgrading storm drains, street sweeping and cleaning of storm sewer system components, public education and programs for improving water quality) throughout the City of North Miami Beach, as mandated by State and Federal Law.
The storm water management system refers to all natural and man made elements used to convey storm water from the first point of impact with the surface of the earth to a suitable receiving water or location internal or external to the boundaries of the City. The storm water management system includes all the pipes, channels, streams, ditches, wetlands, canals, bays, detention / retention basins, ponds, and other storm water conveyance and treatment facilities.
An Equivalent Residential Unit is a billing unit for the amount of storm water runoff from the impervious area of the average-sized residential parcel. It is a measure that serves to compare runoff generated by different size and type of properties with different storm water generation characteristics. In North Miami Beach, an ERU represents 1,800 square feet of impervious surface that is found on the property.
Residential properties are billed based on the number of dwelling units, therefore a single-family home is charged for 1 ERU. Multi-family dwellings of 3 units or more are charged for 0.75 ERU per unit.
A commercial property with 3,762 square feet of roof plus parking area would have a storm water runoff Equivalent Residential Unit area equal to 2.09 ERU (3,762 divided by 1,800).
Developed property generates more storm water runoff with a greater amount of pollutants than land in its natural state. The amount of storm water fee charged to a property correlates directly to the impervious area on that property, thereby ensuring that the fees are charged fairly and equitably.
It is the area on a property that is covered by buildings, driveways, parking areas and other hard surfaces that prevent runoff from being absorbed into the soil. It is measured in terms of square footage.
Property owners are not being charged for rain falling on a property, but for the amount of runoff that is discharged into the city's storm water system when it does rain.
When rain falls on impervious area, it collect all sorts of pollutants, such as oil, grease, fertilizers and sediments. The amount of pollutants contained in storm water can be correlated to the amount of impervious area on a property.
That storm water - and all the pollutants it collects - eventually makes its way to the city's storm water management system.
Walk out the door slowly.
Go to Modules and click on FAQs, click on training, add item and type FAQ.
go online and download the application,complete the application and submit it via e-mail to firstname.lastname@example.org.
Fill out a permit application.
The weather is always nice in North Miami Beach.
Bingo is his name O.
The Trolleys do not operate on MLK Birthday, Christmas Day, Thanksgiving Day, Labor Day, Memorial Day.
There is no training currently scheduled at this time.
They are normally held the third Tuesday of each month.
You can contact the Division of Public Affairs and Community Engagement at (305) 947-7581
Have you ever seen a rainbow? Rainbows have the colors that make up light - red, orange, yellow, green, blue and purple. When light is coming from the sun, it has all these colors in them. When the light hits the air that goes around the earth, the blue lights get trapped and make the sky look blue. At night, since there's no light coming through, you can see straight out into space without that trapped blue light, which is why it looks black at night.
Please call legal aid. 1800-legal aid.
City Hall is located at 17001 NE 19th Avenue.
The City of North Miami Beach's Facebook can be viewed here.