Show All Answers

1. I'm new to the area, how do I get water service?

You can establish an account by placing a deposit with us at North Miami Beach City Hall, Customer Service, 17011 NE 19th Avenue, in the lobby. 

Hours 

Monday - Friday 

8:00 a.m. - 5:00 p.m.

If you call in advance, they can give you the exact amount of the deposit required. Their number is 305-948-2960. They ask that you provide proof of ownership or a copy of a valid lease. They are pleased to initiate service for you the same day if we receive the deposit by 3 p.m.

2. How do I discontinue my water service?

To terminate your water service, call Customer Service at 305-948-2960 to request the date you wish your service to be discontinued. Next day service is available Monday through Wednesday. 

Terminating your water service includes our getting a final meter reading, credit of your initial deposit to your final bill, and mailing a final bill to your forwarding address. If any refund is due, a check will be included with your final bill.

3. What are my payment options?

Residents have several payment options, to learn more check out the Payment page. 

4. Why was my water turned off?

Shutting Off Water

Code of Ordinances. 19-12.2 Delinquent Accounts

1. All bills rendered or charges made by the City which are in arrears as provided in these rules shall be delinquent accounts.
2. All delinquent accounts, including meter water supply service, may result in the service of the City being discontinued and the water supply shut off from and to the premises of the owner or consumer of such account if in arrears immediately upon such account becoming delinquent or as soon thereafter as practicable and such service will not be resumed or the water turned on to such premises until the amount of the delinquent account and the sum of twenty-five ($25) dollars for shutting off and twenty-five ($25) dollars for restoring service has been paid.
3. When an owner or consumer vacates or sells his property leaving a delinquent bill against such property vacated or sold, the City may, at its option, refuse service on any other service the same owner or consumer may be using or intends to use in the future until the date the original account is paid, regardless of whether the other account or consumer is in good standing or not.
4. Charge for broken locks shall be $25.
5. After the water has initially been turned off by the City, if water is turned back on by the customer without sufficient payment and/or the City's authorization, progressive turn off methods and devices up to and including a turn off at the main may be implemented. These attempts to turn off water will result in additional fees as follows.

• 2nd - $ 50
• 3rd - $125
• 4th or more - $250 for each occurrence

5. My water was turned off because of a late payment, how do I get it turned on again?

If your water service is terminated due to delinquent payment, the delinquent amount and any turn-off, and turn-on fees will have to be paid before water service is established again. In order to provide same day turn on, your payment must be received by 3 p.m.

Please call Customer Service at 305-948-2960 to request a turn-on, and to notify that your payment has been made.

6. What are the hours of Customer Service?

Hours

Monday - Friday

8:00 a.m. - 5:00 p.m.

7. Who can I call with a question about my utility bill?

Call Customer Service at 305-948-2960 with any questions you may have about your utility bill. 

Hours

Monday - Friday

8:00 a.m. - 5:00 p.m.

8. What is an estimated water bill?

From time to time, your water bill is estimated. Usually, the reason is because the meter reader could not access your meter. Perhaps the fence was locked, a dog prevented access, or the meter was obstructed. If your bill is estimated, please call Customer Service at 305-948-2960 to make arrangements for your meter reading.

9. Who do I call if I have a water leak?

• During regular business hours, you can call the Wastewater Division Office 305-624-1177. 
• After-hours, you can call 305-652-6460.

Our staff will take your information and someone will be dispatched to your home or business to investigate the situation. If the problem is determined to be inside your plumbing system, you have the option to hire your own plumber to clear the line or utilize our crew for a nominal fee ($100 during business hours and $150 for after-hours, nights, weekends and holidays).

10. Who do I call about a water main break, or fire hydrant leak?

During Business Hours

Hours

Monday - Friday

8 a.m. - 5 p.m.

Phone: 305-948-2960

After Hours / Weekends

Emergencies may be reported at: 305-652-6460

11. Monthly Billing – Frequently Asked Questions – English

1. Will all NMB Water customers receive monthly bills?

Yes. Only residential NMB Water customers will need to be converted receive monthly bills. 

2. Do more frequent bills mean that I will be paying more for my water?

No. You will not be paying more because you receive monthly bills. Instead of paying your bill every three months, you will pay for the water you each month.

3. Will my water bill look different?

No. Your water bill will look the same. The only difference is your bill will reflect one month of usage instead of three. The bill will still contain water charges and related fees for your actual usage.

4. I will need to make payments more often and use more postage. How can I save time and money?

Yes. Payment is required monthly but should be lower than quarterly bills. You can save time by paying your bill through the web portal at NMBWater.com and sign up for recurring payment.

5. Do I have the same amount of time to pay my bill before it becomes past due?

Yes. Now that you are on a monthly billing cycle, your bills will be smaller every month, but you still have 20 days to pay the bill before it is considered past due.

6. Will the monthly bills be due on the same day each month?

Yes. The monthly bills will be mailed out by the 3rd and are due by the 23rd of the month. If the 23rd falls on a Saturday, Sunday or holiday the due date is the next business day.

7. Are there benefits to receiving bills monthly instead of quarterly?

Yes, there are several benefits to monthly billing. Monthly bills provide customers with more frequent and timely information about their water use. This can assist NMB Water customers with more efficient household budgeting, less fluctuation in billing amounts especially after periods of heavy use, and ability to detect possible water leaks quickly. By noticing that water use is higher than average, customers can detect potential problems quickly and eliminate costly bills.

8. Why do I see a previous balance on my account when I paid my bill on the 30th? 

Due to printing and mail time, NMB Water has to process the bills on or after the 25th of the month; which is why payments made after the 25th of the month may not be reflected in the total due.

9. May I have an extension to pay my first monthly bill, so that I may adjust my budget?

If you desire, you will be able to postpone your first monthly bill payment until December 31, 2018, with no penalty.

12. Facturación mensual – Preguntas frecuentes – Español

1. ¿Todos los clientes de NMB Water recibirán facturas mensuales?
   Sí. Sólo los clientes de NMB Water residencial tendrán que ser convertidos reciban facturas mensuales.
2. ¿Las facturas más frecuentes significan que pagaré más por mi agua?
   No. No pagarás más porque recibes facturas mensuales. En lugar de pagar su factura cada tres meses, usted pagará por el agua que use cada mes.
3. ¿Se verá diferente mi factura de agua?
   No. Su factura de agua se verá igual. La única diferencia es que su factura reflejará un mes de uso en vez de tres. El proyecto de ley todavía contendrá cargos por agua y honorarios relacionados para su uso real.
4. Necesitaré hacer pagos más a menudo y usar más franqueo. ¿Cómo puedo ahorrar tiempo y dinero?
   Sí. El pago se requiere mensualmente, pero debe ser menor que las facturas trimestrales. Usted puede ahorrar tiempo pagando su cuenta a través del portal web en NMBWater.com y registrarse para el pago recurrente.
5. ¿Tengo la misma cantidad de tiempo para pagar mi cuenta antes de que sea vencida?
   Sí. Ahora que usted está en un ciclo mensual de facturación, sus facturas serán más pequeñas cada mes, pero usted todavía tiene 20 días para pagar la cuenta antes de que se considere vencido.
6. ¿Se vencerán las facturas mensuales el mismo día cada mes?
   Sí. Las facturas mensuales serán enviadas por correo por la 3ª y se vencerán para el día 23 del mes. Si el 23 cae en un sábado, domingo o día de fiesta, la fecha de vencimiento es el siguiente día hábil.
7. ¿Hay beneficios para recibir facturas mensuales en lugar de trimestralmente?
   Sí. Hay varios beneficios para la facturación mensual. Las facturas mensuales proporcionan a los clientes información más frecuente y oportuna sobre su uso del agua. Esto puede ayudar a los clientes de NMB Water con un presupuesto familiar más eficiente, menos fluctuación en las cantidades de facturación, especialmente después de períodos de uso intensivo, y la capacidad de detectar posibles fugas de agua rápidamente. Al notar que el uso del agua es más alto que el promedio, los clientes pueden detectar problemas potenciales rápidamente y eliminar costosas facturas.
8. ¿Por qué veo un saldo anterior en mi cuenta cuando pagué mi cuenta el 30?
   Debido a la impresión y el tiempo del correo, NMB Water tiene que procesar las cuentas en o después del 25 del mes; es por eso que los pagos efectuados después del 25 de mes no pueden reflejarse en el total adeudado.
9. ¿Puedo tener una prórroga para pagar mi primera factura mensual, para que pueda ajustar mi presupuesto?
   Si lo desea, podrá posponer su primer pago mensual de facturas hasta el 31 de diciembre de 2018, sin penalidad.

13. Monthly Billing – Frequently Asked Questions – Creole

1. Eske’ tout Klian NMB Water resewa bill yo chak mwa?
   Wi, Chak residan NMB Water ap resewa bill dlo yo chak mwa.
2. Eske map peye plis lajan si bill la chak mwa?
   No, Ou pap peye plis. Sel differans ou pap peye chak 3 mwa anko. Ou ap peye chak mwa
3. Eske bill dlo a ap differan?
   No, bill dlo a ap rete mim gen, sel bagay ou-ap resewa chak mwa au lieu de 3 mwa.
4. Koman pou-m fe’ se’re’ lajan ak conseve’ tan si chak mwa pou-m poste bill dlo?
   Wi, ou ka conseve’ tan si ou peye bill ou nan Website sa-a NMBwater.com epi ou ka si ywin pou yo pran lajan direck sou accout ou chak mwa.
5. Eske mwen gen, mem kantite tan pou-m peye bill mwen avan li vin pase?
   Wi, w ap gen 20 jou pou peye anvan dat la vin pase.
6. Eske bill la ap vini mi-m date chak mwa?
   Wi-wap resewa mansyel bill la chak 3rd nan mwa, epi pou peye-l chak 23rd nan mwa.
7. Ki benefis ke genyen le’-ou resewa bill la chak mwa au lieu de chak 3 mwa
   Wi, gen anpil benefis le ou resewa bill la chak mwa. Le ou resewa bill la chak mwa, peman ap pi piti. Epi lap pi fasil pou we’ si tiyo dlo nan kay ou gen yon pwoblem koule.
8. Poukisa mwen we’ yon ansyen balans sou accout mwe, sim wen peye bill mwen sou date 30th la?
   NMB Dlo gen pou pwosesis peman sou dat 25th oswa apre 25th. Se pou sa, si ou peye sou dat 25 or apre dat 25 nan mwa a, bill la pa pral montre nan manm.
9. Eske mwen ka mande pou plis tann pou-m peye premye bil mwen?
   Wi, ou kapab mande pou plis tann pou premye bil ou. Ou genyen jouk Desanm 31st 2018, epi ou pap gen okenn penalite.

14. Chlorine Disinfection FAQs

1. What are chloramines?

Chloramines are a disinfectant used in drinking water to inactivate bacteria and viruses.

2. What is free chlorine?

Free chlorine is a stronger disinfectant than chloramines, which may be used to inactivate slightly more resistant bacteria and viruses that may be found in the water distribution system.

3. Is free chlorine and chloraminated water safe?

Yes, both are safe for people and animals to drink, for cooking and bathing, watering the garden, and for all other common uses. However, precautions must be taken to remove or neutralize chloramines and free chlorine during the kidney dialysis process, in the preparation of water for fish tanks and ponds, and for businesses requiring highly-processed water.

4. Why are free chlorine and chloramines harmful for dialysis patients?

Both free chlorine and chloramines may harm kidney dialysis patients during the dialysis process if they are not removed from water before passing into the bloodstream. Like everyone else, dialysis patients may drink water treated with either free chlorine or chloramines because the digestive process neutralizes these chemicals before they can enter the bloodstream.

5. How can I remove chlorine from my water?

Chlorine can be removed by boiling water, adding a bit of lemon juice, or filling a container with water and leaving it to vent.

6. Will pool owners need to treat water differently?

Pool owners must maintain the same chlorine level in water treated with either free chlorine or chloramines to prevent algae and bacterial growth. Pool supply stores can provide pool owners with more information.

7. What does “hydrant flushing” mean?

NMB Water will draw the chlorinated water through fire hydrants for several days. The flushing also allows sediments/minerals that have collected in the water mains to be washed out. Additionally, the flushing process is part of NMB Water’s annual hydrant maintenance program.

8. Will I see a drop in water pressure during the hydrant flushing?

Most customers will not see a drop in water pressure. If a change in pressure does occur, it usually lasts for only 30 minutes or less.

9. Will hydrant flushing in my area cause cloudiness or sediment in my water?

The flushing process can stir up sediments and minerals in water mains, occasionally resulting in some short-term cloudy water conditions. If you encounter such conditions, please flush the water from tap until the cloudiness dissipates.