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Our staff will take your information and someone will be dispatched to your home or business to investigate the situation. If the problem is determined to be inside your plumbing system, you have the option to hire your own plumber to clear the line or utilize our crew for a nominal fee ($100 during business hours and $150 for after-hours, nights, weekends and holidays).
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You can establish an account by placing a deposit with us at North Miami Beach City Hall, Customer Service, 17011 NE 19th Avenue, in the lobby.
Monday - Friday
8:00 a.m. - 5:00 p.m.
If you call in advance, they can give you the exact amount of the deposit required. Their number is 305-948-2960. They ask that you provide proof of ownership or a copy of a valid lease. They are pleased to initiate service for you the same day if we receive the deposit by 3 p.m.
To terminate your water service, call Customer Service at 305-948-2960 to request the date you wish your service to be discontinued. Next day service is available Monday through Wednesday.
Terminating your water service includes our getting a final meter reading, credit of your initial deposit to your final bill, and mailing a final bill to your forwarding address. If any refund is due, a check will be included with your final bill.
Residents have several payment options, to learn more check out the Payment page.
If your water service is terminated due to delinquent payment, the delinquent amount and any turn-off, and turn-on fees will have to be paid before water service is established again. In order to provide same day turn on, your payment must be received by 3 p.m.
Please call Customer Service at 305-948-2960 to request a turn-on, and to notify that your payment has been made.
Monday - Friday
Call Customer Service at 305-948-2960 with any questions you may have about your utility bill.
8:00 a.m. - 5:00 p.m.
From time to time, your water bill is estimated. Usually, the reason is because the meter reader could not access your meter. Perhaps the fence was locked, a dog prevented access, or the meter was obstructed. If your bill is estimated, please call Customer Service at 305-948-2960 to make arrangements for your meter reading.
8 a.m. - 5 p.m.
Emergencies may be reported at: 305-652-6460
1. Will all NMB Water customers receive monthly bills?
Yes. Only residential NMB Water customers will need to be converted receive monthly bills.
2. Do more frequent bills mean that I will be paying more for my water?
No. You will not be paying more because you receive monthly bills. Instead of paying your bill every three months, you will pay for the water you each month.
3. Will my water bill look different?
No. Your water bill will look the same. The only difference is your bill will reflect one month of usage instead of three. The bill will still contain water charges and related fees for your actual usage.
4. I will need to make payments more often and use more postage. How can I save time and money?
Yes. Payment is required monthly but should be lower than quarterly bills. You can save time by paying your bill through the web portal at NMBWater.com and sign up for recurring payment.
5. Do I have the same amount of time to pay my bill before it becomes past due?
Yes. Now that you are on a monthly billing cycle, your bills will be smaller every month, but you still have 20 days to pay the bill before it is considered past due.
6. Will the monthly bills be due on the same day each month?
Yes. The monthly bills will be mailed out by the 3rd and are due by the 23rd of the month. If the 23rd falls on a Saturday, Sunday or holiday the due date is the next business day.
7. Are there benefits to receiving bills monthly instead of quarterly?
Yes, there are several benefits to monthly billing. Monthly bills provide customers with more frequent and timely information about their water use. This can assist NMB Water customers with more efficient household budgeting, less fluctuation in billing amounts especially after periods of heavy use, and ability to detect possible water leaks quickly. By noticing that water use is higher than average, customers can detect potential problems quickly and eliminate costly bills.
8. Why do I see a previous balance on my account when I paid my bill on the 30th?
Due to printing and mail time, NMB Water has to process the bills on or after the 25th of the month; which is why payments made after the 25th of the month may not be reflected in the total due.
9. May I have an extension to pay my first monthly bill, so that I may adjust my budget?
If you desire, you will be able to postpone your first monthly bill payment until December 31, 2018, with no penalty.
1. What are chloramines?
Chloramines are a disinfectant used in drinking water to inactivate bacteria and viruses.
2. What is free chlorine?
Free chlorine is a stronger disinfectant than chloramines, which may be used to inactivate slightly more resistant bacteria and viruses that may be found in the water distribution system.
3. Is free chlorine and chloraminated water safe?
Yes, both are safe for people and animals to drink, for cooking and bathing, watering the garden, and for all other common uses. However, precautions must be taken to remove or neutralize chloramines and free chlorine during the kidney dialysis process, in the preparation of water for fish tanks and ponds, and for businesses requiring highly-processed water.
4. Why are free chlorine and chloramines harmful for dialysis patients?
Both free chlorine and chloramines may harm kidney dialysis patients during the dialysis process if they are not removed from water before passing into the bloodstream. Like everyone else, dialysis patients may drink water treated with either free chlorine or chloramines because the digestive process neutralizes these chemicals before they can enter the bloodstream.
5. How can I remove chlorine from my water?
Chlorine can be removed by boiling water, adding a bit of lemon juice, or filling a container with water and leaving it to vent.
6. Will pool owners need to treat water differently?
Pool owners must maintain the same chlorine level in water treated with either free chlorine or chloramines to prevent algae and bacterial growth. Pool supply stores can provide pool owners with more information.
7. What does “hydrant flushing” mean?
NMB Water will draw the chlorinated water through fire hydrants for several days. The flushing also allows sediments/minerals that have collected in the water mains to be washed out. Additionally, the flushing process is part of NMB Water’s annual hydrant maintenance program.
8. Will I see a drop in water pressure during the hydrant flushing?
Most customers will not see a drop in water pressure. If a change in pressure does occur, it usually lasts for only 30 minutes or less.
9. Will hydrant flushing in my area cause cloudiness or sediment in my water?
The flushing process can stir up sediments and minerals in water mains, occasionally resulting in some short-term cloudy water conditions. If you encounter such conditions, please flush the water from tap until the cloudiness dissipates.