How do the Automatic Payments work?

When you enroll for Auto Pay, the automatic payment will be scheduled after your next paperless bill is generated. The first payment will then be made 2 days prior to that bill’s Due Date, for the Total Amount Due on your paperless bill. Any adjustments or payments, received since your paperless bill was generated, will not be included in the amount scheduled to be automatically paid. If you have registered multiple accounts, you will need to enroll for Auto Pay on each of those accounts.

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1. What if I just want to pay my utility bill? Do I have to register to pay?
2. How do paperless billing statements work?
3. How long will my billing statement be available online?
4. Can I pay more than my Current Balance?
5. Can I change my password and email address myself?
6. I have forgotten my password, how do I recover it?
7. How do the Automatic Payments work?
8. I think I may have accidentally paid my bill twice! How can I get the 2nd payment reversed?