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When you enroll for Auto Pay, the automatic payment will be scheduled after your next paperless bill is generated. The first payment will then be made 2 days prior to that bill’s Due Date, for the Total Amount Due on your paperless bill. Any adjustments or payments, received since your paperless bill was generated, will not be included in the amount scheduled to be automatically paid. If you have registered multiple accounts, you will need to enroll for Auto Pay on each of those accounts.
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Great news! You are no longer required to register to pay your bill! We offer a convenient One-Time Payment option that doesn’t require you to remember any passwords. However, if you register for paperless billing, you are offered options to make it more convenient to pay multiple bills, enroll in automatic payments, and save your payment information for future payments.
This service provides you with an easy way to view your billing statements online. Instead of receiving your paper bill(s) in the mail, we will send you an email notification when your utility bill is generated. Simply click the link in the email and login to the secure website to view your bill.
Billing statements will be available online for 1 year.
Yes, there are a variety of reasons why a customer might need to do this. Sometimes customers want to prepay their bill while they are away on vacation.
Yes, you can change both in the “Settings” pane.
You may reset your password by clicking the "Forgot your password?" link on the login page.
You may make your request via email Customer Service, or call them at 305-948-2960. Please provide your account number and payment details. We are unable void payments made using a checking account.