Why was my water turned off?

Shutting Off Water

Code of Ordinances. 19-12.2 Delinquent Accounts

  1. All bills rendered or charges made by the City which are in arrears as provided in these rules shall be delinquent accounts.
  2. All delinquent accounts, including meter water supply service, may result in the service of the City being discontinued and the water supply shut off from and to the premises of the owner or consumer of such account if in arrears immediately upon such account becoming delinquent or as soon thereafter as practicable and such service will not be resumed or the water turned on to such premises until the amount of the delinquent account and the sum of twenty-five ($25) dollars for shutting off and twenty-five ($25) dollars for restoring service has been paid.
  3. When an owner or consumer vacates or sells his property leaving a delinquent bill against such property vacated or sold, the City may, at its option, refuse service on any other service the same owner or consumer may be using or intends to use in the future until the date the original account is paid, regardless of whether the other account or consumer is in good standing or not.
  4. Charge for broken locks shall be $25.
  5. After the water has initially been turned off by the City, if water is turned back on by the customer without sufficient payment and/or the City's authorization, progressive turn off methods and devices up to and including a turn off at the main may be implemented. These attempts to turn off water will result in additional fees as follows.
  • 2nd - $ 50
  • 3rd - $125
  • 4th or more - $250 for each occurrence

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1. I'm new to the area, how do I get water service?
2. How do I discontinue my water service?
3. What are my payment options?
4. Why was my water turned off?
5. My water was turned off because of a late payment, how do I get it turned on again?
6. What are the hours of Customer Service?
7. Who can I call with a question about my utility bill?
8. What is an estimated water bill?
9. Who do I call if I have a water leak?
10. Who do I call about a water main break, or fire hydrant leak?
11. Where can I get a copy of the latest Water Quality Report?
12. Monthly Billing – Frequently Asked Questions – English
13. Facturación mensual – Preguntas frecuentes – Español
14. Monthly Billing – Frequently Asked Questions – Creole
15. Chlorine Disinfection FAQs