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Click Goal Settings link under the goals section.
If you want to set usage goals, you can set them based on a percentage of last year’s usage or you can set a goal of a specific amount.
Alerts will be sent when usage reaches 80% and 100% of goal.
Percentage - (Based on previous year’s usage during the same Month/Week)
Flat Rate - (Based on usage for every Month/Week)
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To change the meter's display name (identify domestic, irrigation, fire line meter), click on drop-down box by the account holder’s name.
You will receive a message saying your password has been successfully changed.
Once you've registered you can login at the Customer Portal.
To receive alerts when daily usage exceeds 150% of previous week’s highest daily usage follow these steps:
Example: Last week’s highest usage was 250 gallons. Alerts will be sent if you use more than 375 gallons any day this week.
Message appears: “We have sent a password reset link to your registered email address.”
Please check your email and follow its instructions for resetting your password.
Before you register, you should have a copy of your utility bill available. This provides your account number and meter number. Entering incorrect information in the registration form may delay your access to the portal. Once you have all of those items you can Register Online.
Most customers have one meter. However, there are instances where you may have more than one meter, or you have multiple properties/accounts you need to keep track of.
The first step is to add another account (How do I add another meter?), and then follow these directions:
Select any meter listed in order to display its usage. If additional accounts are listed here, you can click them to make their meters available also. Once the new meter displays, you can also rename it and also set goals and alerts for it. It becomes the default display the next time you log on to the Customer Portal.
There are two ways to view older data. The simplest is to use the Previous and Next buttons under the Daily graph. However, this is not always the most efficient way to view data from previous months or years.You can also click on the Calendar icon in the upper ribbon, and select your month and date.
To view specific videos on how to use the customer portal, visit Customer Portal Help or click on the Help button at the bottom of the customer portal page.