Show All Answers

1. How do I set my usage goals?

Click Goal Settings link under the goals section.

If you want to set usage goals, you can set them based on a percentage of last year’s usage or you can set a goal of a specific amount.

Alerts will be sent when usage reaches 80% and 100% of goal.

Percentage - (Based on previous year’s usage during the same Month/Week)

1. Select Percentage
2. Enter percentage amount in the Percentage field
3. Click the On button under Monthly/Weekly Alert Setting
4. Click Save

Flat Rate - (Based on usage for every Month/Week)

1. Select Flat Rate
2. Enter value (gallons) in the Flat Rate field
3. Click the On button under Monthly/Weekly Alert Setting
4. Click Save

2. How do I add another account (meter) to my dashboard?

1. Click on drop-down box by the account holder’s name
2. Select Add Account
3. Enter account number to be added
4. Enter the meter number
5. Click Submit

3. How do I change my email address?

1. Click on drop-down box by the account holder’s name
2. Select Edit User Information
3. Enter new email address
4. Re-enter new email address in the Confirm Email Address field (The confirmation is only used to verify that you have entered your email address as intended. It does not generate a separate confirmation email to be sent to you)
5. Click Submit

4. How do I change my meter's display name?

To change the meter's display name (identify domestic, irrigation, fire line meter), click on drop-down box by the account holder’s name.

1. Select Update Meter Information
2. Click on Alternate Display Name For Meter
3. Enter the name you would like to display for your meter
4. Click Submit

5. How do I change my password?

1. Enter current password
2. Enter new password
3. Re-enter new password in Confirm Password field
4. Click Submit

You will receive a message saying your password has been successfully changed.

6. How do I change my view from monthly to weekly?

1. Click on drop-down box by the account holder’s name
2. Select “Edit User Information”
3. Select “Week” in “Show Usage And Goals By:”
4. Click “Submit”

7. How do I login?

Once you've registered you can login at the Customer Portal.

8. How do I receive daily alerts?

To receive alerts when daily usage exceeds 150% of previous week’s highest daily usage follow these steps:

1. Click the On button
2. Click OK
3. 
   

Example: Last week’s highest usage was 250 gallons. Alerts will be sent if you use more than 375 gallons any day this week.

9. How do I receive text alerts?

1. Click on drop-down box next to the account holder’s name.
2. Select Edit User Information
3. Click on Receive Alerts Via Text check box
4. Enter cell phone number
5. Select mobile carrier (AT&T, Sprint, T-Mobile, Verizon, etc.)
6. Confirm Text Alerts (enter code confirmation Number sent to cell Number you provided)

10. How do I recover my password

1. On the login page, click the forgot user name or password? link.
2. Enter information used to register account (email address).
3. Provide security information (answer secret question correctly).

Message appears: “We have sent a password reset link to your registered email address.”

Please check your email and follow its instructions for resetting your password.

11. How do I register?

Before you register, you should have a copy of your utility bill available.  This provides your account number and meter number.  Entering incorrect information in the registration form may delay your access to the portal. Once you have all of those items you can Register Online.

12. How do I view another meter?

Most customers have one meter. However, there are instances where you may have more than one meter, or you have multiple properties/accounts you need to keep track of. 

The first step is to add another account (How do I add another meter?), and then follow these directions:

1. Click on Change Meter icon - left of Calendar icon
2. Select new meter
3. Data for meter selected now displays on dashboard

Select any meter listed in order to display its usage. If additional accounts are listed here, you can click them to make their meters available also. Once the new meter displays, you can also rename it and also set goals and alerts for it. It becomes the default display the next time you log on to the Customer Portal.

13. How do I view older data?

There are two ways to view older data. The simplest is to use the Previous and Next buttons under the Daily graph. However, this is not always the most efficient way to view data from previous months or years.
You can also click on the Calendar icon in the upper ribbon, and select your month and date.

14. How do I view videos showing me how to use the portal?

To view specific videos on how to use the customer portal, visit Customer Portal Help or click on the Help button at the bottom of the customer portal page.