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1. What do I do if I have a sanitary sewer backup?

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1. I'm new to the area, how do I get water service?
2. How do I discontinue my water service?
3. What are my payment options?
4. Why was my water turned off?
5. My water was turned off because of a late payment, how do I get it turned on again?
6. What are the hours of Customer Service?
7. Who can I call with a question about my utility bill?
8. What is an estimated water bill?
9. Who do I call if I have a water leak?
10. Who do I call about a water main break, or fire hydrant leak?
11. Where can I get a copy of the latest Water Quality Report?
12. Monthly Billing – Frequently Asked Questions – English
13. Facturación mensual – Preguntas frecuentes – Español
14. Monthly Billing – Frequently Asked Questions – Creole
15. Chlorine Disinfection FAQs

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1. Does the City want to “privatize” NMB Water?
2. Will this contract result in higher water bills?
3. Will there be lost jobs and benefits?
4. Will there be loss of local control over water?
5. Will this result in inferior service?
6. Will water quality suffer?
7. Why is the City pursuing this path?
8. Is the City still under a Cone of Silence? If so, why?
9. Who keeps the savings?
10. Why is the City not competing with CH2M?
11. Why isn’t the City negotiating with the 2nd ranked firm at the same time as the 1st ranked firm?
12. Were all required public notices given?
13. Were all proposers allowed access to the utility?

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1. Does water that comes from private wells, canals, lakes or pands fall under the current water restrictions?
2. Are water restrictions mandatory?
3. Can I wash my car or boat?
4. What about hand-watering my with a hose or watering can?
5. What about drip, bubble and micro-jet irrigation systems?
6. When can I repair my irrigation system?
7. Who should I contact if I see water restriction violators?
8. Can I apply for a variance?