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1. How do Advanced Metering Infrastructure (AMI) meters work?
2. Can the endpoint be recharged with solar so it can keep going?
3. Does this mean utility crews will no longer need to access my yard?
4. How long is a water meter expected to last?
5. How long will the endpoint battery last?
6. What is an endpoint?
7. Will the batteries leak?
8. Does this mean my bill will be increasing?
9. Is there any special care or maintenance that I need to do to my new meter?
10. My meter has already been upgraded. Why are meter readers still coming to read them?
11. I still have questions, where can I get additional information?

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1. Is there an interactive map I can use to find my Bulk Trash Pick Up day?
2. What's the difference between trash and garbage?
3. What is acceptable household garbage?
4. What is unacceptable garbage?
5. What are my garbage pick up days?
6. When do I place my 96-gallon container out for collection?
7. Will I have residential / commercial garbage pickup on a holiday?
8. How do I take care of my garbage container?
9. What happens to my garbage can if I move?
10. Where do I place my garbage container for collection?
11. What if I have alley garbage collection?
12. If my 96 gallon garbage container is missing, can I get another one?
13. In a hurricane emergency, is there anything I can do to secure my 96-gallon garbage container?
14. What is acceptable bulk trash?
15. What is unacceptable trash?
16. What is the Bulk Trash pickup schedule?
17. How do I get rid of old appliances?
18. Where do I place my bulk trash if I have a street or alleyway collection?
19. How should I stack my bulk trash?
20. Are there any additional fees for bulk trash?
21. What happens to the debris generated by a professional landscaper / gardener?
22. What if my bulk trash day falls on a holiday? Will my bulk trash be picked up?
23. What do I do with dead animals?
24. Does the City Recycle?
25. When should I place out my Residential Curbside Recycling?
26. Where can I learn more about Residential Curbside Recycling?

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1. What do I do if I have a sanitary sewer backup?

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1. I'm new to the area, how do I get water service?
2. How do I discontinue my water service?
3. What are my payment options?
4. Why was my water turned off?
5. My water was turned off because of a late payment, how do I get it turned on again?
6. What are the hours of Customer Service?
7. Who can I call with a question about my utility bill?
8. What is an estimated water bill?
9. Who do I call if I have a water leak?
10. Who do I call about a water main break, or fire hydrant leak?
11. Where can I get a copy of the latest Water Quality Report?
12. Monthly Billing – Frequently Asked Questions – English
13. Facturación mensual – Preguntas frecuentes – Español
14. Monthly Billing – Frequently Asked Questions – Creole
15. Chlorine Disinfection FAQs

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1. Does water that comes from private wells, canals, lakes or pands fall under the current water restrictions?
2. Are water restrictions mandatory?
3. Can I wash my car or boat?
4. What about hand-watering my with a hose or watering can?
5. What about drip, bubble and micro-jet irrigation systems?
6. When can I repair my irrigation system?
7. Who should I contact if I see water restriction violators?
8. Can I apply for a variance?