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With the new advanced metering infrastructure (AMI) meters, water consumption information will be collected wirelessly over a secure radio frequency by the water utility. Since AMI meters collect water consumption information around the clock, customers will have the convenience of checking their current water use any time through a secure website. With this knowledge, they will be able to adjust their consumption habits, and/or identify leaks before the bill arrives. AMI meters will not transmit any personal information or interfere with electronic or medical devices.
The endpoints are not designed to be recharged with solar power. The sealed batteries will provide sufficient power for up to 20 years.
No, your yard has a utility easement which gives the Utilities the right to access their infrastructure. One of the goals of the AMI program is to reduce the number of times we need to access your yard, but our crews and contractors will still need to access the water infrastructure from time to time.
Water meters can last decades, however, accuracy always declines regardless of the water meter brand. Water meters slow down as they get older. North Miami Beach complies with industry standards which encourage water utilities to replace meters every 10 years.
The battery has a life expectancy of 20 years based on hourly readings.
An endpoint is device transmitting meter reading information to a secure network.
They are sealed batteries, approximately the size of two AA-sized batteries.
Not necessarily, the new meters will simply record water consumption more accurately. In some cases a customer may see a water bill increase, which would be an indication that the old meter was under-reporting usage. The new AMI meters will ensure accuracy for all the water service customers in the North Miami Beach Water Utility distribution system from this point forward.
No, your new meter does not require any maintenance by the homeowner. As before, the North Miami Beach water utility will take care of all maintenance.
It will take a full year to get the entire Fixed Network infrastructure in place to enable the collection of the wireless reads. In the meantime, meter readers will still need to come read your meter each billing cycle.
The water utility is working with Pedal Valves, Inc. to answer any questions as thoroughly as possible.
Contact phone numbers are listed below:
North Miami Beach Water Utility Neighborhood Coordinator:
Pedal Valves, Inc.:
Need some help figuring out when your Bulk Trash Pick Up day is? Make it easy on yourself and be sure to check out our new interactive map! Zoom in to see what zone you are in, or type in your address, either way, you'll know your day! (Here's a hint when typing in your address: be sure to follow up your home address with North Miami Beach!)
Garbage consists of all normal household waste. Trash includes large household debris items. Please visit the Solid Waste page for additional information.
Garbage must be bagged and consists of all normal household waste. Contents must fall freely from the container when dumped.
Yard clippings, dirt or sod, rocks, concrete, toxic materials, highly flammable materials, construction and remodeling debris will not be accepted.
To find your garbage pick up days, view the garbage routes and schedules (PDF).
You might risk missing your pick-up if you do not place your container our for collection by 6:30 a.m. on pick-up day. If the container is not outside by the specified time and placed properly at the edge of your street with the handle facing your home, the container will not be emptied. Do not place your container out any earlier than 6 p.m. on the day before pick-up. If you have street pick-up, your container should be moved back to your property by 7 p.m. on your pick-up day.
The question of whether or not your garbage, bulk trash, and/or residential curbside recycling will be picked up on a holiday depends on the holiday. Visit the City's solid waste and recycling web page for updated information. Holiday updates will be posted online.
The City provides each resident with a 96-gallon container. Homeowners are responsible for normal care, cleaning, and lost or stolen containers. To help reduce odor and maintain the containers cleanliness, you should bag all garbage. The homeowner, in the event of a theft, should file a police report. For more information, contact Waste management at 305-450-5699.
The 96-gallon container is assigned to the property address. Should you change residences, call Solid Waste customer service at 305-948-2960 for further instructions before moving.
The preferred location for your 96-gallon container for collection is to have the container handle facing your house and the container positioned at the edge of the paved traffic lane at least five feet from obstruction such as fences, lamp-posts, mailboxes or vehicles. Do not block pedestrian access.
Your 96-gallon alley container must be placed behind your property in the alley with the handle facing your house. The container must be placed in the alley on your pick-up day by 6:30 a.m.
Yes, first report it missing to the North Miami Beach Police Department at 305-949-5500, and obtain a case number. Then contact Waste Management at 786-450-5699, provide your police case number, and request a new garbage container. A replacement will be provided, free of charge.
If it is not possible to store the container inside, we suggest securing it to a fence or large structure.
Acceptable trash includes furniture, boxes, general household debris, yard clippings, leaves, trees and shrubs (cut in lengths no longer than 5 feet).
Unacceptable trash includes tires, dirt or sod, concrete, toxic materials, highly flammable materials, construction and remodeling debris. Also included are vehicles, motorcycles, boats, trailers, motors and household appliances.
For proper disposal of home chemicals, call Miami-Dade County at 311.
Appliances such as refrigerators, washers, dryers, stoves, microwaves, air conditioners, water heaters, etc., are prohibited in the landfill and will only be picked up by special request by Waste Management. Call 786-450-5699.
Check out the interactive Bulk Trash schedule.
Bulk trash is picked-up once a month on a designated day for each zone. Trash piles cannot be placed out more than 48 hours before your pick-up day. Please call 786-450-5699 if you have any questions with regards to the pick up schedule in your area. Place your bulk trash neatly on your swale in front of your home. Do not place your trash on sidewalk and keep piles at least five feet away from obstacles such as fire hydrants, trees, poles, cars, etc... Find out more about your bulk trash zone is here. For alleyway collection, place your bulk trash neatly behind your own home. Do not place on top of your water meter, or obstruct the alley or your garbage container and avoid placing the trash against the fence. The City is not responsible for damages done to your property if the trash is stacked too close.
Trash should be stacked neatly in the swale in front of your property (if you have alley pick-up, stack it neatly next to the alley on your property so the truck can pass). Please do not stack trash on the sidewalk or on top of water meter boxes, and keep it away from fences. The City is not responsible for damaged fences due to improper stacking. Current ordinances require that yard waste be placed in a pile separate from the trash and away from the garbage container. Yard clippings and leaves must be bagged.
Only one full truck load of bulk trash is permitted to be picked-up at an individual resident at once. A special charge will be assessed for additional loads. Please call 305-948-2904 if you have any questions. If a pile of trash is set out illegally, requiring the City of make a special collection, the property owner will be charged a fine.
Professional landscapers / gardeners are required to haul any debris generated by their jobs. If they do not, the homeowner/resident is responsible for removing the debris. Questions regarding trees or tree removal should be directed to the Public Works Department at 305-948-2904.
In most cases, bulk trash is not picked up on some holidays. For more information call the Public Works Department at 305-948-2904.
Dead animals are picked-up only on City property and must be arranged through the Public Works Department by calling 305-948-2904 during the hours of 7 a.m. to 4 p.m., Monday through Friday.
Yes, the City offers residential curbside recycling, and commercial recycling. Residential curbside recycling is every Wednesday. Call Waste Management at 786-450-5699 if you have any further questions.
Residences from single family homes up to quad-plex apartments now have curbside recycling pickup every week.
Recycling materials should be placed all together into the blue bin and wheeled out to the curb every Wednesday.
Today recycling is single stream recycling. All recyclable items go into one bin and the sorting is done at the recycling plant. Gone are the days of separating items into different bins. There is no longer a need to spend hours trying to remove labels and sorting items by type.
Read more about Residential Curbside Recycling (PDF).
To learn more about residential curbside recycling, view the recycling page.
During regular business hours:
Please note that our staff will not enter your residence or business under any circumstance and that a clean out connection is required for the city to clear the lateral backup. If the City determines the lateral blockage is on the customer’s side of the connection (sewer pipe located on customer's property), the customer will have the option of hiring your own plumber to clear the line, or to utilize our crew for a nominal fee ($100 during business hours and $150 for after-hours, nights, weekends and holidays). Please remember, our crews cannot clear a lateral blockage if you don't have a clean out connection.
You can establish an account by placing a deposit with us at North Miami Beach City Hall, Customer Service, 17011 NE 19th Avenue, in the lobby.
Monday - Friday
8:00 a.m. - 5:00 p.m.
If you call in advance, they can give you the exact amount of the deposit required. Their number is 305-948-2960. They ask that you provide proof of ownership or a copy of a valid lease. They are pleased to initiate service for you the same day if we receive the deposit by 3 p.m.
To terminate your water service, call Customer Service at 305-948-2960 to request the date you wish your service to be discontinued. Next day service is available Monday through Wednesday.
Terminating your water service includes our getting a final meter reading, credit of your initial deposit to your final bill, and mailing a final bill to your forwarding address. If any refund is due, a check will be included with your final bill.
Residents have several payment options, to learn more check out the Payment page.
If your water service is terminated due to delinquent payment, the delinquent amount and any turn-off, and turn-on fees will have to be paid before water service is established again. In order to provide same day turn on, your payment must be received by 3 p.m.
Please call Customer Service at 305-948-2960 to request a turn-on, and to notify that your payment has been made.
Monday - Friday
Call Customer Service at 305-948-2960 with any questions you may have about your utility bill.
8:00 a.m. - 5:00 p.m.
From time to time, your water bill is estimated. Usually, the reason is because the meter reader could not access your meter. Perhaps the fence was locked, a dog prevented access, or the meter was obstructed. If your bill is estimated, please call Customer Service at 305-948-2960 to make arrangements for your meter reading.
Our staff will take your information and someone will be dispatched to your home or business to investigate the situation. If the problem is determined to be inside your plumbing system, you have the option to hire your own plumber to clear the line or utilize our crew for a nominal fee ($100 during business hours and $150 for after-hours, nights, weekends and holidays).
8 a.m. - 5 p.m.
Emergencies may be reported at: 305-652-6460
View our 2016 Water Quality Report, which was produced and printed in 2017. Data in the report was collected from water samples taken between January 1, 2016, and December 31, 2016.
1. Will all NMB Water customers receive monthly bills?
Yes. Only residential NMB Water customers will need to be converted receive monthly bills.
2. Do more frequent bills mean that I will be paying more for my water?
No. You will not be paying more because you receive monthly bills. Instead of paying your bill every three months, you will pay for the water you each month.
3. Will my water bill look different?
No. Your water bill will look the same. The only difference is your bill will reflect one month of usage instead of three. The bill will still contain water charges and related fees for your actual usage.
4. I will need to make payments more often and use more postage. How can I save time and money?
Yes. Payment is required monthly but should be lower than quarterly bills. You can save time by paying your bill through the web portal at NMBWater.com and sign up for recurring payment.
5. Do I have the same amount of time to pay my bill before it becomes past due?
Yes. Now that you are on a monthly billing cycle, your bills will be smaller every month, but you still have 20 days to pay the bill before it is considered past due.
6. Will the monthly bills be due on the same day each month?
Yes. The monthly bills will be mailed out by the 3rd and are due by the 23rd of the month. If the 23rd falls on a Saturday, Sunday or holiday the due date is the next business day.
7. Are there benefits to receiving bills monthly instead of quarterly?
Yes, there are several benefits to monthly billing. Monthly bills provide customers with more frequent and timely information about their water use. This can assist NMB Water customers with more efficient household budgeting, less fluctuation in billing amounts especially after periods of heavy use, and ability to detect possible water leaks quickly. By noticing that water use is higher than average, customers can detect potential problems quickly and eliminate costly bills.
8. Why do I see a previous balance on my account when I paid my bill on the 30th?
Due to printing and mail time, NMB Water has to process the bills on or after the 25th of the month; which is why payments made after the 25th of the month may not be reflected in the total due.
9. May I have an extension to pay my first monthly bill, so that I may adjust my budget?
If you desire, you will be able to postpone your first monthly bill payment until December 31, 2018, with no penalty.
1. What are chloramines?
Chloramines are a disinfectant used in drinking water to inactivate bacteria and viruses.
2. What is free chlorine?
Free chlorine is a stronger disinfectant than chloramines, which may be used to inactivate slightly more resistant bacteria and viruses that may be found in the water distribution system.
3. Is free chlorine and chloraminated water safe?
Yes, both are safe for people and animals to drink, for cooking and bathing, watering the garden, and for all other common uses. However, precautions must be taken to remove or neutralize chloramines and free chlorine during the kidney dialysis process, in the preparation of water for fish tanks and ponds, and for businesses requiring highly-processed water.
4. Why are free chlorine and chloramines harmful for dialysis patients?
Both free chlorine and chloramines may harm kidney dialysis patients during the dialysis process if they are not removed from water before passing into the bloodstream. Like everyone else, dialysis patients may drink water treated with either free chlorine or chloramines because the digestive process neutralizes these chemicals before they can enter the bloodstream.
5. How can I remove chlorine from my water?
Chlorine can be removed by boiling water, adding a bit of lemon juice, or filling a container with water and leaving it to vent.
6. Will pool owners need to treat water differently?
Pool owners must maintain the same chlorine level in water treated with either free chlorine or chloramines to prevent algae and bacterial growth. Pool supply stores can provide pool owners with more information.
7. What does “hydrant flushing” mean?
NMB Water will draw the chlorinated water through fire hydrants for several days. The flushing also allows sediments/minerals that have collected in the water mains to be washed out. Additionally, the flushing process is part of NMB Water’s annual hydrant maintenance program.
8. Will I see a drop in water pressure during the hydrant flushing?
Most customers will not see a drop in water pressure. If a change in pressure does occur, it usually lasts for only 30 minutes or less.
9. Will hydrant flushing in my area cause cloudiness or sediment in my water?
The flushing process can stir up sediments and minerals in water mains, occasionally resulting in some short-term cloudy water conditions. If you encounter such conditions, please flush the water from tap until the cloudiness dissipates.
Restrictions apply to all sources of water for irrigation including wells, canals, ponds and lakes. Landscape irrigation using reclaimed water is not restricted.
Residential and commercial water restrictions are mandatory and are enforced by South Florida Water Management District staff, local governments and law enforcement agencies. Residential fines vary by municipality, but typically range from $25 to $125 for a first offense. Civil penalties for violations of restrictions by District permittee's and commercial users begin at $1,500 and can increase depending on the severity of the violation.
Car, boat and other vehicle washing is allowed. Always attach an adjustable spray or trigger nozzle to the hose and wash vehicles over a non-paved, grassy or porous area.
Using a watering can or hand-watering with a hose and attached adjustable spray or trigger nozzle is allowed.
Drip, bubble and micro-jet systems that apply water directly to root plant zones may be used anytime. Any low-volume system should not produce water runoff.
Landscape irrigation systems may be operated once a week during restricted days and/or times for cleaning, maintenance and repair if an attendant is on-site in the area being tested. Testing should not exceed 10 minutes per zone.
Violations of water restrictions may be reported to local law enforcement or city/county zoning and code enforcement agencies. Both have the authority to issue warnings and citations that can lead to fines. If you choose to notify your local law enforcement agency, please call their non-emergency number.
Variances from restrictions that may allow you to change your watering days and/or times can be applied for through the South Florida Water Management District. The application form and instructions are available at South Florida Water Management District. Applications will be reviewed by South Florida Water Management District staff, and approval or denial is based on criteria listed in the Water Shortage Plan Rule. Water restrictions must be observed while a variance application is under consideration. For more information call 800-662-8876.