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1. What are the laws that apply to my business?
2. What is a service animal?
3. How can I tell if an animal is really a service animal and not just a pet?
4. What must I do when an individual with a service animal comes to my business?
5. I have always had a clearly posted "no pets" policy at my establishment. Do I still have to allow service animals in?
6. My county health department has told me that only a seeing eye or guide dog has to be admitted. If I follow those regulations, am I violating the ADA?
7. Can I charge a maintenance or cleaning fee for customers who bring service animals into my business?
8. I operate a private taxicab and I don't want animals in my taxi? Am I violating the ADA if I refuse to pick up someone with a service animal?
9. Am I responsible for the animal while the person with a disability is in my business?
10. What if a service animal barks or growls at other people, or otherwise acts out of control?
11. Can I exclude an animal that doesn't really seem dangerous but is disruptive to my business?