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1. What if I just want to pay my utility bill? Do I have to register to pay?

Great news! You are no longer required to register to pay your bill! We offer a convenient One-Time Payment option that doesn’t require you to remember any passwords. However, if you register for paperless billing, you are offered options to make it more convenient to pay multiple bills, enroll in automatic payments, and save your payment information for future payments.

2. How do paperless billing statements work?

This service provides you with an easy way to view your billing statements online. Instead of receiving your paper bill(s) in the mail, we will send you an email notification when your utility bill is generated. Simply click the link in the email and login to the secure website to view your bill.

• Once you've paid the bill, an email confirmation will also be sent to the email address registered to your account.
• The site can securely store payment information with your registered profile for future payments, or you may choose to re-enter this information each time that you pay a bill.
• You can pay your bill using a checking account or credit card.
• You can save and/or print a copy of your bill.

3. How long will my billing statement be available online?

Billing statements will be available online for 1 year.

4. Can I pay more than my Current Balance?

Yes, there are a variety of reasons why a customer might need to do this. Sometimes customers want to prepay their bill while they are away on vacation.

5. Can I change my password and email address myself?

Yes, you can change both in the “Settings” pane.

6. I have forgotten my password, how do I recover it?

You may reset your password by clicking the "Forgot your password?" link on the login page.

7. How do the Automatic Payments work?

When you enroll for Auto Pay, the automatic payment will be scheduled after your next paperless bill is generated. The first payment will then be made 2 days prior to that bill’s Due Date, for the Total Amount Due on your paperless bill. Any adjustments or payments, received since your paperless bill was generated, will not be included in the amount scheduled to be automatically paid. If you have registered multiple accounts, you will need to enroll for Auto Pay on each of those accounts.

8. I think I may have accidentally paid my bill twice! How can I get the 2nd payment reversed?

You may make your request via email Customer Service, or call them at 305-948-2960. Please provide your account number and payment details.  We are unable void payments made using a checking account.